IT Helpdesk Support

IT Helpdesk Support

About us:

Perigord is a global organisation and leader in the field of integrated Artwork Management System, Artwork Creation and Production Services to the Life Science industry. With an ever-expanding team of over 500 subject matter experts, we support 15 of the top 20 pharmaceutical companies and over 150 Life Science companies to create, manage and distribute their labelling and packaging assets around the globe.

Patient safety is at the heart of everything we do. We have a passion for innovation, are focused on creative problem solving and have a dedicated product development roadmap. Through all of this, our business has grown exponentially. We are set to expand significantly into the future.

Now partnering with Tech Mahindra and sharing a single ambition, we intend to digitally transform the world of labelling and packaging artwork. We aspire to be the leading provider of Life Science and Commercial Labelling, Artwork Production, Artwork Management and Software Solutions to the world's leading brands. Perigord is an equal opportunities employer.

We now have an exciting opportunity for an IT Helpdesk Support to join our growing organisation.

The role:

The ideal candidate should be motivated and demonstrate a strong commitment to ongoing learning and professional growth. The IT Helpdesk Support will report to the Global Head of IT and work alongside a dedicated Global IT team.

Your Responsibilities:

• Provide top-level IT support (Levels 1 and 2) in a timely and effective manner

• Diagnose and resolve hardware and software problems, including desktops, laptops, Apple Macs, printers, and mobile devices

• Troubleshoot and resolve issues related to operating systems, software applications, email, and network connectivity

• Manage a queue of support requests and tracking requests using a ticketing system

• Manage the deployment, maintenance, upgrade, and support of all IT systems, including PCs, Macs, servers, operating systems, hardware, software, and peripherals

• Perform daily system monitoring, verifying the integrity and availability of all hardware, systems and key processes, reviewing system and application logs

• Develop and implement IT policies and procedures according to best practices

• Configure and manage MicroSoft365, Active Directory, DHCP, DNS, GPOs, IIS, FTP

• Install, configure and maintain virtualized servers using Microsoft Hyper-V

• Perform regular patch management and system updates

• Adhere to security policies and corporate best practices, working closely with senior team members to develop new skills and escalating issues when required

• Assist in IT projects as required

• Educate users on system operations and self-help techniques to minimize recurring issues

• Identify and recommend process improvements to enhance the efficiency and effectiveness of the IT helpdesk support function

Preferred Qualifications, Training and Experience:

• Third-level qualification in computer science, information technology or relevant degree

• Recent experience in a similar role

• Strong Windows Desktop and Apple Mac troubleshooting skills

• Strong knowledge of Windows 10/11, macOS, and Windows Server administration

• Good analytical skills (identify the root cause and provide fixes, in-depth analysis of issues with recommendations for resolution)

• Take ownership of and be proactive when dealing with IT issues

• Ability to prioritise issues, manage time effectively, taking accountability for resolving issues

• Excellent interpersonal skills and being an effective communicator, able to interact with people at all levels, both within and outside the business

• Ability to suggest alternative solutions, innovate and use past experience, to streamline operations

• Fluency with network protocols (TCP/IP, DNS, HTTP(S), SMTP, DHCP, VPN and WiFi etc.)

• Experience supporting mobile devices and endpoint management solutions, including Microsoft Intune, iOS and Android

• Excellent documentation skills

• Professional certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or similar qualifications are an advantage

• Basic Programming Language knowledge is an advantage

Work Arrangements

Perigord are currently working a hybrid model.