Application Specialist (ServiceNow)

Dare to explore unknown and contribute with your professional expertise? If “yes”, we need you!

With us you have the opportunity to:

• Become a key member of cross functional team by leading triage and resolution of critical incidents
• Work closely with cross functional team and influence platform roadmap and integrations
• Ensure quality when designing, building, and maintaining software by designing, improving and executing tests
• Contribute by refining, detailing, breaking down the backlog items for the technical configuration and development tasks to secure transparency and dependency managed well in backlog
• Continuously update existing documentation for the services
• Strive for automation of the tasks that are of the repeatable nature for the whole continuous delivery pipeline
• Strive for constant improvements in the way of work within the team
  
  
  

What is needed in this role:

• Bachelor's degree in IT, Computer Science or equivalent experience
• Strong problem‑solving and incident triage skills, with ability to analyze logs and root causes
• Strong attention to detail and commitment to quality, with experience implementing QA standards and process improvements
• Knowledge of and/or experience with the ServiceNow platform, any of its products implementation and certifications considered as advantage
• Proficiency in written and spoken English
• As a person, open-minded possessing good communication skills both within IT and non-IT professionals’ community, natural problem solver, dared to explore unknow, courageous to take proactive step or ask for help when needed
  
  
  

With us, you can experience:

• Personal and professional growth through self-leadership and continuous development.
• Meaningful work that positively impacts our workplace, our customers, and society.
• An open and collaborative culture that encourages cross-functional teamwork and provides networking opportunities.
• A supportive and inclusive environment that promotes a balanced and sustainable work-life, with flexible working conditions when suitable for the role.
• Benefits such as our share based reward program Eken, company pension plan, employee offer for banking products, health insurance.
  
  
  

" Join our team and...

become a part of highly professional people striving to make easier work life for the colleagues dealing with many risk and compliance management processes. With us you will have the opportunity to share your expertise, grow professionally, but also build up the future of the area." Artjoms Gerasimčiks, your future leader

We look forward to your application by 19.07.2026. the latest.

If you are to be employed in Latvia, please note that the salary offered for this position ranges from 3200-4800 € gross i.e. before taxes. Read more here.

If you are to be employed in Lithuania, please note that the salary offered for this position ranges from 3900-5800 € gross i.e. before taxes. Read more here.

If you are to be employed in Estonia, please note that the salary offered for this position ranges from 3650-5450 € gross i.e. before taxes. Read more here!

Swedbank does not discriminate anybody based on gender, age, sexual orientation or sexual identity, ethnicity, religion or disability – everybody is welcome.