Experience Development Specialist

Discover Multinet Up

Starting its operations in 1999 with a meal card solution developed to meet the lunch needs of office workers, and becoming a subsidiary of the French Up Group in 2010, we are now a group serving in dozens of different areas.

Institutions that choose our solutions gain significant advantages in cost efficiency and operational effectiveness in expense management, as well as in employee satisfaction and loyalty. As Multinet Up, we value the benefits we provide to the individuals who are the ultimate users of our solutions as much as we consider the needs of the institutions. From a secure, practical, next-generation payment experience to the widespread availability of spending points, the diversity of digital usage options, and the collaborations we have developed, we offer a 360-degree designed set of advantages.

In 2016, we consolidated all our R&D activities under one roof and transformed our IT department into a technopark company. Our technology company, Inventiv, operates in the fields of mobile payment, mobile application solutions, and cybersecurity.

The Privileges of Joining the Multinet Up Family

Flexible Work Arrangement: With our hybrid work model, you have the flexibility to work from the office or from home.

Two Continents, One Company: We have offices on both the Asian and European sides of Istanbul. Choose the office that's most convenient for you.

Supportive and Agile Work Environment: We promote teamwork and have a fast and efficient work culture.

Career Development: We value your professional growth and offer various training and development opportunities.

Social Events: We organize fun and social activities that strengthen team spirit.

Birthday Leaves: Enjoy a special day off on your birthday to celebrate and have fun!

Special Support for Women Employees: We provide maternity and motherhood assistance, celebrate Women's Day with a holiday, and collaborate with the Women in Sales Network Program to support our female sales teams.

We're There for Our Parents: We offer leave for our employees to spend special moments with their families, such as on report card days.

Award-Winning Employee Experience

We are proud to be recognized with the Excellent Employee Experience Certification from Happy Place to Work and the Best Employee Experience Company award from Nice Medya.

We are currently seeking a '' Experience Development Executive'' to join our team with the following qualifications:

• Bachelor’s or Master’s degree in Engineering, Business Administration, or a related field
• Minimum 5+ years of experience in customer experience, business development, or related fields
• Strong capability in data analysis, insight generation, and translating insights into actionable outcomes
• Solid understanding of customer experience metrics such as NPS, CSAT, and FCR
• Experience in project management and working within cross-functional environments
• Strong analytical thinking, problem-solving, and results-oriented mindset
• Excellent communication and stakeholder management skills
• Advanced presentation and reporting skills
• Proactive, ownership-driven, and highly accountable working style
• Ability to promote and embed a customer-centric mindset across the organization

Job Description

• Support the execution of customer experience strategies by developing data-driven analyses and recommendations aligned with strategic objectives
• Analyze customer feedback (NPS, CSAT, FCR, etc.) and operational data to identify improvement areas and drive actions
• Own end-to-end experience improvement projects, including planning, execution, and impact tracking
• Develop customer journey maps and implement improvements across critical touchpoints
• Conduct root cause analyses on complaints and dissatisfaction, and drive sustainable solutions
• Present insights and recommendations to senior management, contributing to data-driven decision-making
• Collaborate closely with marketing, sales, operations, and product teams to integrate a customer-centric approach into processes
• Monitor experience metrics regularly, identify improvement opportunities, and ensure follow-up on actions
• Stay up to date with industry trends and best practices in customer experience
• Contribute to the improvement of processes, standards, and practices from a customer experience perspective

About Our Team

We remember to have fun while we are working, constantly learn from each other and know that ongoing and open communication opens every door. Would you like to join us? Remember: It does not matter where you live, because we offer a hybrid working model regardless of location.

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