Chief Analyst - IT Governance & Quality Assurance

Job purpose:

Drive enterprise-wide technology-quality governance by crafting rigorous standards, leading

comprehensive audit programs and steering maturity improvements. Safeguard regulatory

compliance and elevate digital-service excellence across RTA’s applications and channels.

Strategy

• Establish technology-quality policies, frameworks and KPIs, aligning digital systems with RTA governance, risk, and compliance mandates.

• Prioritize corrective-action roadmaps and budget needs based on governance-maturity assessments and stakeholder objectives.

Operations

• Schedule and run internal and external quality audits, retaining evidence and briefing

leadership through formal management-review meetings.

• Monitor Application Governance Framework adherence from development to retirement,

issuing periodic compliance reports and follow-up actions.

• Maintain quality-information systems, dashboards, and statutory reports to ensure timely,

accurate KPI visibility.

• Provide expert consultation to sectors, vendors, and audit teams, classifying issues and

coordinating rapid resolution within agreed SLAs.

Process Improvement

• Analyze audit trends and non-conformities, recommending process redesigns and tool

enhancements that boost system efficiency and user satisfaction.

• Deliver training and workshops that expand internal-auditor capability and embed a culture of

continuous improvement.

Qualifications:

Education : Bachelor’s or Master’s degree in Industrial Engineering, Transport Planning, or Data Analytics

Experience: 3+ years in case of Master's degree; 5+ years in case of Bachelor's degree in related area