Second Line Support Engineer

🚀 We’re Hiring – TRILINGUAL (FR/NL/EN) Medior 2nd line Engineer

At Degetel, a human-sized IT consultancy firm, we empower professionals through meaningful, high-impact missions. We’re currently looking for a Second Line Engineer to join one of our key client projects.

Your mission:

• Investigate, troubleshoot and resolve complex 2nd line incidents and service requests.
• Configure and maintain network infrastructure, including switches, firewalls and access points, to ensure new sites and projects become operational as quickly as possible.
• Provide technical expertise across Windows, Android and iOS environments.
• Administer and support Azure/Entra ID, Active Directory, Exchange, SharePoint, Microsoft Teams and Intune.
• Support and coach the 1st Line Service Desk, helping colleagues resolve incidents more efficiently and develop their technical skills.
• Identify recurring issues and contribute to continuous service improvement initiatives following ITIL best practices.

What you bring:

• Minimum 5 years of experience in a 2nd Line Service Desk or IT Support role.
• Strong hands-on networking experience, including switch configuration (essential).
• Solid understanding of TCP/IP, DNS, DHCP, VLANs and enterprise network troubleshooting.
• Practical experience with Azure/Entra ID, Active Directory (including advanced administration), Exchange, SharePoint, Teams and Intune.
• Good understanding of ITIL processes, particularly Incident and Problem Management.
• Excellent analytical and troubleshooting skills with a proactive mindset.
• Customer-oriented, able to communicate complex technical concepts clearly to both technical and non-technical users.
• Native French or Dutch + Fluent in the second langage and English

📆 Long-term mission | Freelance or Permanent Contract

Want to learn more ? Do not wait any longer to apply ! We can't wait to discuss and be a part of you journey !