2nd Line Service Desk Engineer (Brussels)

Freelance Opportunity – 2nd Line Service Desk Engineer (Brussels)

We are looking for an experienced Freelance 2nd Line Service Desk Engineer for a long-term assignment with a major enterprise client based in Brussels, Belgium.

Contract Details

• Start Date: 1 September 2026
• Duration: Initial contract of approximately 220 working days, with strong possibility of extension
• Location: Brussels (onsite/hybrid depending on client requirements)

About the Role

To strengthen the IT support team, we are seeking an experienced 2nd Line Service Desk Engineer with strong technical expertise and excellent communication skills.

You will be responsible for investigating and resolving complex IT incidents, supporting end users, and contributing to continuous service improvements. The role requires broad knowledge across end-user computing, networking, Microsoft technologies, and IT service management.

In addition to technical expertise, you will work closely with end users, colleagues, and various stakeholders. A customer-focused mindset, strong communication skills, and the ability to explain technical concepts clearly are essential.

Responsibilities

• Resolve 2nd line incidents and service requests escalated from the Service Desk or handled independently.
• Manage tickets through multiple support channels, including ticketing systems, service counters, and Microsoft Teams.
• Configure and support network equipment such as switches, firewalls, and wireless access points to ensure rapid deployment of new sites.
• Create and maintain technical documentation, knowledge articles, and best practices.
• Coach and support the 1st Line Service Desk team by sharing knowledge and helping resolve complex issues.
• Contribute to continuous improvement initiatives and long-term technical solutions.

Technical Skills

Strong expertise required in:

• End User Computing (Windows, Android, and iOS)
• Networking

Good knowledge of:

• Microsoft Azure / Entra ID (Users, Groups, Applications)
• Active Directory (On-Premises)
• Microsoft Exchange
• SharePoint
• Microsoft Teams
• Microsoft Intune

Soft Skills

• Customer-oriented and patient
• Curious with a strong willingness to learn
• Able to perform well under pressure
• Team player
• Flexible and proactive
• Strong communication skills
• Professional attitude and expectation management

Language Requirements

• Native or C2 level in Dutch or French
• Minimum B2 level in the second national language (French or Dutch)
• Minimum B1 level in English

If you are an experienced IT support professional looking for a long-term freelance assignment in a dynamic enterprise environment, feel free to get in touch