Responsible Gaming Specialist

About the job

We are looking for a Responsible Gaming Specialist to join our team and strengthen our player protection efforts. In this role, you’ll be at the heart of safeguarding our players’ wellbeing while combining empathy, analytical thinking, and compliance know-how to ensure gaming stays fun and safe.

What will you be doing?

• Collaborate with the RG team to manage daily operations and investigate cases escalated by customer support and other operational teams.
• Monitor player behaviour to identify signs of problem gambling or risky activity using available tracking tools.
• Conduct detailed risk assessments to determine appropriate interventions.
• Engage with at-risk players via email and phone, guiding responsible gaming tools and resources.
• Offer empathetic support while addressing RG concerns effectively.
• Leverage behavioural tracking tools and solutions to enhance both individual and team performance in RG case management.
• Contribute to the development and refinement of RG processes and policies.
• Assist in preparing detailed RG reports to meet regulatory requirements.
• Take an active role in RG-related projects aimed at improving tools, processes, and overall player protection strategies.
• Train local teams on RG topics.

Does this sound like you?

• You are empathetic and confident in communicating in sensitive situations.
• You can analyze people behavior and spot patterns or risks with attention to detail.
• You are comfortable working with data, tools, and reports to support decision-making.
• You collaborate easily with different teams and can explain different topics clearly.
• You are fluent in Latvian and English, both written and spoken.
• Any background in Legal, AML, Responsible Gaming, EDD, or KYC will be considered a strong plus.

Why you’ll enjoy working with us:

• Monthly salary from EUR 2800 to 3000 Gross, annual bonus based on business results and personal targets.
• €500 annual personal learning budget.
• Attractive health insurance and appealing other benefits.
• Wellbeing activities, a modern and comfortable office with free parking.
• Opportunity to be part of a dynamic, fast-growing company in the entertainment industry.
• A supportive team that works with passion and knows how to have fun.

How we roll:

Screening → Interviews → Reference Check (with candidate's consent) → Offer

A bit about us:

We are OlyBet, one of Europe’s leading sports entertainment, sports betting, online games and gambling brands. Through our partnerships, we offer unique experiences for our people, customers and sports fans. Check us out: https://www.olybet.lv/lv/par-mums