Customer Support Specialist-Crypto (Eastern European)

Company Description

Nextus is a pioneering exchange redefining access to and trading of category-based Digital Tokens, including Real World Asset (RWA) native tokens and Digital Exchange-Traded Funds (DETFs). We empower investors with seamless and innovative solutions to engage in tokenized real-world assets, such as U.S. Treasuries, private credit, global bonds, commodities, and more, through native digital tokens and category-based DETFs. By leveraging blockchain technology, Nextus bridges traditional finance and the digital economy, offering a secure and efficient platform for this rapidly evolving space

Role Description

This is a full-time on-site role as a Customer Support Specialist for Crypto Services at Nextus Exchange in Dubai. The Customer Support Specialist will be responsible for;

• Address customer inquiries related to cryptocurrency trading, account management, and market data via phone, email, and chat.
• Provide expert support for crypto trading operations, investment products, and platform navigation.
• Troubleshoot and resolve customer issues with transactions, wallets, and account discrepancies.
• Educate customers on crypto trading tools, strategies, and emerging market trends.
• Assist with customer onboarding, account setup, and KYC verification.
• Escalate technical or financial issues to appropriate teams and ensure prompt resolution.
• Stay updated on cryptocurrency regulations, blockchain developments, and Nextus product offerings.
• Document customer interactions and maintain detailed records in the CRM system.

Requirements

• Bachelor’s degree in Finance, Economics, or a related field (mandatory).
• Fluency in Russian and/or European languages such as German, French, or Spanish (required).
• Minimum of 1–3 years of experience in stock markets, financial services, or a customer support role.
• Strong understanding of trading platforms, financial regulations, and market operations.
• Excellent problem-solving skills and the ability to resolve issues effectively under pressure.
• Proficient communication skills to explain complex financial concepts clearly to customers.
• Familiarity with CRM systems and customer interaction documentation.

Salary:

• Competitive salary based on experience and performance.
• Additional benefits and performance-based incentives may be offered.