Employee Relations Specialist for Trust & Safety – Assistant Manager – English – On Site Bucharest-HIG020158

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Employee Relations Specialist for Trust & Safety – Assistant Manager – English – On Site Bucharest

In this role, you will ensure fair and respectful treatment of employees, proactively enhance their experience, manage workplace issues, and handle sensitive employee relations matters.

Responsibilities

• Identify and address employee concerns early to improve the overall employee experience.
• Develop and implement proactive initiatives to enhance employee relations and engagement, ensuring alignment with our core business values.
• Conduct thorough workplace investigations into sensitive employee relations issues, ensuring timely and fair resolution.
• Advise management on challenging employee situations, providing expert guidance to de-escalate and resolve conflicts.
• Collaborate with HR Business Partners, Legal team and management to develop, update, and enforce employee relations policies that promote a respectful and fair workplace.
• Ensure compliance with local labor laws and organizational standards in all employee relations activities.
• Utilize strong emotional intelligence, communication, and interpersonal skills to effectively manage a broad spectrum of employee relations issues.
• Serve as a trusted advisor to employees and management, fostering open communication channels.
• Shift Flexibility and On-Site Support for employees working in shifts covering 24/7, primarily based in Bucharest, Romania.
  
  

Qualifications we seek in you!

Minimum Qualifications / Skills

• University degree or equivalent
• Good expertise on the Romanian employment framework
• Previous experience in employee relations casework including dispute resolutions, disciplinary, grievances, absence, retirement, and redundancy
• Flexibility to work on site, in shifts to offer support to employees working 24/7 in shifts.
• Strong emotional intelligence, communication and interpersonal skills, resilient
• Organized, with attention to details and able to create and properly handle HR documents required for employee relations cases.
• Proficient in English
  
  

Preferred Qualifications/ Skills

• Previous experience in Business Services is preferred.
• Continuous learning attitude, willing to stay modern.
• Collaboration skills: proactively approaches immediate and extended team for solving problems or building new solutions.
  
  

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Job

Assistant Manager

Primary Location

Romania-Bucharest

Schedule

Full-time

Education Level

Bachelor's / Graduation / Equivalent

Job Posting

Dec 24, 2024, 3:37:24 PM

Unposting Date

Ongoing

Master Skills List

Operations

Job Category

Full Time