IT Specialist (EUC )

Job Title: EUC IT Specialist

Company Overview:

Yoda Tech Pte. Ltd. is a leading technology solutions provider, offering cutting-edge IT services to a diverse global client base. We are seeking an experienced IT Specialist to join our dynamic team, serving as a key player in our European operations as part of the Global IT Infrastructure, Security & Operations team. The IT Specialist will provide remote and local support to Yoda Tech’s European users, ensuring a stable, secure, and cost-effective IT environment that aligns with the business needs.

Position Overview:

Reporting to the Regional IT Manager, the IT Specialist will handle all aspects of IT operations, including computer, network, communications, and other infrastructure technologies. This role requires a high level of customer interaction and teamwork, along with the ability to work effectively in sparse environments.

Key Responsibilities:

• Incident Management:
• Ensure Service Level Agreement (SLA)/Service Level Objectives (SLO) are met for day-to-day operations.
• Resolve second-line incident calls related to:
• Troubleshooting user issues including Windows 10, remote access, hardware, printers, mobile phones, Office 365, and meeting room equipment.
• Perform computer break/fix services for all supported users.
• Act as 'remote hands' for the infrastructure team when needed, assisting with network and computer troubleshooting.
• VIP support for senior management.

Request Management:

• Assist in onboarding new hires, providing necessary infrastructure and IT environment setup.
• Offboard users by removing obsolete infrastructure and access.
• Ensure compliance with Yoda Tech’s policies and best practices.

Problem Management:

• Identify the root cause of incidents and propose workarounds or definitive fixes.
• Asset Management:
• Maintain up-to-date records of all IT assets and ensure compliance with asset management procedures.
• Continual Service Improvement:
• Propose and implement process improvements to enhance service delivery.
• Life Cycle Management:
• Manage replacement of IT equipment in accordance with Yoda Tech’s corporate life cycle policies.
• Procurement:
• Handle purchasing of IT accessories, peripherals, and computer replacements.
• Project Participation:
• Act as the Single Point of Contact (SPOC) for global projects in the region, ensuring successful implementation.
• Vendor Liaison:
• Manage relationships with vendors for the maintenance of AV, UPS, and printers.

Job Requirements:

• Bachelor's degree in Computer Science or a related field.
• Windows 10 Certified or equivalent.
• Minimum 3 years of experience in enterprise-wide IT support.
• Strong working knowledge of:
• Deskside and remote IT support.
• Laptops, workstations, peripherals, and mobile devices (Android, iOS).
• Windows 10, Active Directory, Office 365, VPN (DirectAccess, FortiClient), Follow-me print software, antivirus, and MDM (Intune).
• Meeting room solutions, including Teams Meeting Room, Logitech Rally, Microsoft Surface Hubs.
• Use of ticketing tools (ServiceNow, JIRA, etc.).
• Intermediate knowledge of:
• Windows Servers, Cisco switches, Wi-Fi, and firewalls.
• Data center/server room management and infrastructure troubleshooting.
• Experience in a global matrix organization.
• Knowledge of Cloud Technology is an advantage.
• Operational Technologies experience is a plus.

Key Skills:

• Excellent verbal and written English communication skills.
• Proactive, self-driven, with a "Can do" attitude.
• Strong vendor management skills.
• Ability to work in a multicultural, global environment.
• Strong customer focus with a great attitude when interacting with VIPs.
• Strong organizational and planning skills.

Why Join Yoda Tech?

Yoda Tech offers a collaborative work environment with opportunities for professional growth. You will work on global projects, support innovative IT solutions, and contribute to the success of our European IT operations.

How to Apply:

Interested candidates are encouraged to submit their resume and cover letter to [email protected].