Human Resources Specialist

HR Specialist

Excellent opportunity for an HR Specialist to join a well-known HR services provider based in Cork.

An opportunity to work in a vibrant office with HR professionals with excellent benefits and career path.

Tasks and Responsibilities:

• Keeping your personal knowledge of HR and Employment Law and best practice continually up-to-date by referring to Company training and updates.
• Achieving measured set KPIs to support all clients with high-quality advice in a productive manner within set SLAs. You will predominantly deliver advice by telephone, with additional interactions through email and video conference.
• Actively owning cases from start to finish, building rapport and relationships with clients on each interaction.
• Logging all advice accurately onto our bespoke internal system, taking ownership and responsibility for ongoing cases.
• Providing clients with supporting information/documentation to assist them in the advice provided.
• Ensuring that the advice given is consistent with the client's HR documentation and internal policies.
• Following internal protocols for managing and escalating cases where applicable.
• Effectively managing a changing portfolio of on-going and complex client cases through the provision of guidance and support to the client.
• Presenting HR and employment law training to client and non-client groups via video conference or in person.
• Being flexible and adaptable in order to ensure that the client's service is always of a high standard.
• Offering clients options regarding the take up of other products we provide and making recommendations accordingly.
• Assisting other departments when required, particularly the HR Consultancy department in the provision and updating of employment contracts and handbooks.

Skills and Experience:

• Extensive knowledge of employment law and HR best practices.
• Exceptional communication skills and the ability to interact with clients in a professional and confident manner.
• Strong written English skills with excellent attention to detail.
• Ability to prioritize workload and work efficiently under pressure.
• Strong organizational skills and the ability to present information accurately.
• Proficient in word processing.
• Highly detail-oriented.