Business Analyst

Seeking a highly motivated and results-oriented individual to play a critical role in improving the efficiency and effectiveness of service lines.

Key Responsibilities:

• Conduct in-depth analysis of current caseloads: Analyse active cases and waitlists to identify trends, bottlenecks, and areas for improvement.
• Develop and implement process flow maps: Map existing pathways and identify opportunities for streamlining and optimization.
• Data analysis and interpretation: Extract and analyse data from various sources to inform decision-making and track progress.
• Develop and implement scheduling solutions: Collaborate with IT to develop and implement new scheduling systems that optimise time and minimise wait times.
• Build strong relationships: Cultivate positive working relationships with clinicians, therapists, and other stakeholders.
• Project management: Independently manage the entire project lifecycle, including planning, execution, monitoring, and evaluation.
• Drive change and improvement: Lead the implementation of new processes and technologies, ensuring buy-in and successful adoption.
• Continuous improvement: Regularly review and evaluate the effectiveness of implemented solutions and identify areas for ongoing improvement.

Essential Skills and Experience:

• Proven experience in business analysis, process mapping, and data analysis.
• Strong understanding of clinical workflows and service delivery models (preferred).
• Excellent project management and organisational skills.
• Strong interpersonal and communication skills with the ability to build rapport and influence stakeholders.
• Ability to work independently with minimal supervision and proactively identify and resolve challenges.
• Proactive and solution-oriented approach to problem-solving.
• Strong analytical and problem-solving skills with the ability to think critically and strategically.
• Basic understanding of coding concepts (not required to be an SME).

Desirable Skills:

• Experience working within the healthcare sector.
• Experience with data visualization tools.

Additional Considerations:

• This role will require full-time, on-site presence (5 days per week).
• This is a critical role with a significant impact on service delivery and customer satisfaction.
• A positive attitude and strong work ethic are essential.
• Years of experience are less important than a strong skillset and a collaborative approach.