People Operations Specialist

People Operations Specialist – Freelance Contract

We are supporting a global organisation.

This is 12 months initially. This is a Freelance Contract.

The hourly rate is 45 EUROS.

This is 40 hours per week, and requires 2 days in the Amsterdam office per week.

Key Responsibilities:

⦁ Administer a wide variety of personnel policies and processes -including all document management

⦁ Ensure the processes, procedures and documents are up-to-date and aligned with current local employment law and legislation

⦁ Complete people processing procedures such as contract/offer management, absences (tracking, reporting, and validating, employee data changes

⦁ Maintain and administer the company’s global HR system and tools

⦁ Document all internal queries according to standard operating procedures

⦁ Maintain records and employee files

⦁ Coordinate actions, such as ensuring valid work permit documents and ensuring correct contract and document management regarding personnel changes

⦁ Prepare and coordinate the actions around Payroll change reports and audits according to pre- agreed timeline

⦁ Explain regulations, policies, or procedures to employees and managers

⦁ Respond to written and verbal inquiries from a variety of internal and external sources for the purpose of resolving problems, providing information and/or referring to appropriate personnel and/or identifying the relevant issues and recommending or implementing a remediation plan

⦁ Provide feedback and input to Business Partners on the employee handbook and HR systems

⦁ Maintain employee bulletin boards, online libraries and regular communication

⦁ Organize and support coordination of regional / country People company events such as health fairs or Ask.HR days

⦁ Troubleshoot by using various systems and by speaking to various stakeholders in the company to ensure the employees' needs are met and that processes are optimized

⦁ Support onboarding new People Operations Specialist and the onboarding of direct stakeholders regarding the People Operations processes

⦁ Liaise with country specific stakeholders such as Advisory, Payroll, Recruitment, and other internal support functions and external vendors

⦁ Responsible for data quality and regular audits ensuring integrity of that data

⦁ Support various People initiatives, projects and procedures, including implementation and communication

⦁ Internal administration process is in compliance with global and region specific law

⦁ Supporting COEs in business cycles, process optimization, collaboration, and providing input

⦁ New hires are administered within the defined Service Level Agreement

⦁ All changes have been executed in time for the payroll deadline

⦁ Tickets are answered within the SLA

⦁ Conduct work in a way that meets the defined targets for employee satisfaction

⦁ Mandatory (compliance) training has been successfully completed on time

⦁ Within his/her workfield the Specialist People Operations will come across problems that are not immediately evident in existing systems or processes, that he/she will investigate and correct. He/she needs to identify the problem and update or modify working methods without the benefit of defined procedures.

Requirements:

⦁ Bachelor’s degree from an accredited educational institution preferably in Human Resources or Business Administration

⦁ Minimum of one years experience within the people team or two years of experience in a similar capacity including data processing within a customer-facing environment, human resources experience is preferred.

⦁ Working knowledge of People database systems, preferably Workday

⦁ Excellent English written and spoken skills

⦁ Computer skills (SAP, Workday, MS Office, Google Suite)

⦁ Basic knowledge of local labor law preferred

⦁ Good communication skills

⦁ Accuracy and eye for detail

⦁ Customer focus

⦁ Communication

⦁ Focus on results

⦁ Adaptability

⦁ Multi-tasking

⦁ Analytic eye - seeing bigger picture

⦁ Stress tolerance