Digital Product Manager

Digital Product Manager - Chatbot / Homebuyer Customer Journeys

Contract: 9 months + extension/conversion opportunities

Hybrid: 2 days on-site, Toronto, ON

Rate: $60-70/hr

Required Skills & Experience

• 2+ years of experience in a similar role (product owner/manager)
• Experience with AI/Chatbot technologies
• Experience with knowledge search functions.
• Strong analytical skills with the ability to understand and present data.
• Proven ability to learn new technologies quickly.
• Experience in User Acceptance Testing (UAT).
• Familiarity with agile methodologies.
• Excellent communication skills and the ability to work effectively with cross-functional teams.
• A positive working attitude and the ability to deliver results with accountability and ownership.

Nice to Have Skills & Experience

• Experience with Amazon Lex and AWS.
• Familiarity with Sandbox environments.
• Proficiency in data visualization tools such as Adobe Analytics or Power BI.
• Knowledge of LLP (Limited Liability Partnership) structures.
• Experience with home financing/homebuyer customer journeys
• Experience with Chatbot/AI technologies

Job Description

We are seeking a dynamic and experienced Digital Product Manager to join our team at one of the Big 5 Canadian Banks. The ideal candidate will have, domain experience in AI/Chatbot technologies and homebuyer customer journeys, a passion for innovation, and a proven ability to deliver results in a fast-paced, agile environment.

Key Responsibilities

Develops and delivers the full product development lifecycle from setting strategic objective to bringing a product to market that delivers business value. Researches, investigates, selects and develops products and services bridging business requirements with technology capabilities. Drives end-to-end product lifecycle including the 'why', 'when' and 'what' of the product, persona development, proof of concepts, backlog management and product activation through to product retirement. Provides the voice of the business to cross-functional product teams to clarify feature, story and content requirements; create story acceptance criteria; prioritizes the product backlog; and translates the product vision into a roadmap and actionable tasks.

• Identifies the overall goal of a product(s), drives engagement of stakeholders and leads the adoption of product.

• Drives the overall customer experience definition and prioritization that enables a focus on what matters most to our customers.

• Ensures product management and development teams are producing in parallel, and are working together effectively and efficiently.

• Builds and sustains high performing cross-functional teams; Monitors and tracks performance, and addresses any issues.

• Addresses blockers related to adoption and correct usage of the product- including communications, documentation and training.

• Establishes the go-to-market, pricing and positioning strategies.

• Plans & manages the budget, timeline, and tactical components, throughout the product lifecycle.

• Identifies and analyzes market trends to update and improve product usability

• Ensures that a new product in development, or a new feature of an existing product is proven to be desirable, viable and functional.

• Focus is primarily on business/group within BMO; may have broader, enterprise-wide focus.

• Provides specialized consulting, analytical and technical support.

• Exercises judgment to identify, diagnose, and solve problems within given rules.

• Works independently and regularly handles non-routine situations.

Broader work or accountabilities may be assigned as needed.