Product Manager

Help us use technology to make a big green dent in the universe!

Kraken powers some of the most innovative global developments in energy.

We’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.

It’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.

Our team

Our tech platform is already licensed to support 54 million customer accounts in 17 countries, and we aim to serve 100 million globally by 2027.

Our technology team has grown extremely quickly as a result. With this rapid growth, we are looking for a proactive Product Manager to join the Industry team and work with our developers to ensure what they do has the highest impact for our customers.

The Industry product group owns all of the industry-related bits of Kraken, which is anything that is inherently market-specific and the nitty-gritty of how to operate in Electricity, Gas, and other utility industries in any/all countries we’re present. This is a complex and technical area, with a high level of complexity and regulatory compliance involved in each market.

Some Of The Product Areas Within The Industry Domain Are As Follows (not a Complete List, There May Be More Available)

To ensure reliable, up-to-date supply point information through a single authoritative source, aligning with industry data and compliance needs, while offering an intuitive, user-friendly interface for efficient and centralised data management.

To offer a centralised system for managing and coordinating all types of on-site appointments and jobs across countries, featuring an efficient, user-friendly interface for seamless handling of change requests, service orders, and scheduling, while providing standardised job status tracking and updates for reliable, transparent information.

To provide a centralised approach to manage and integrate multiple workflows across the customer and industry life cycle, ensuring compliance with regulatory requirements, and offering a standardised workflow orchestration to optimise, scale, and improve global operational efficiency.

To provide a centralised approach to interface with and exchange data with other participants in the energy industry, such as network operators, other suppliers/retailers, and meter point operators.

What You'll Do

• Collaborate with the Tech Lead of the On-Site jobs product, to define the product strategy and offering
• Collaborate with the On-Site jobs Tech Lead to determine how to begin combining existing Siteworks and Fieldworks solutions into a centralised, global product offering.
• Collaborate with the On-Site Jobs Tech Lead to define the product boundaries. This product will work closely with Kraken Field, which is the line of Kraken that manages field operations and workforce optimisation. It is critical that the responsibilities and scope of the On-Site Jobs product, as they relate to other areas of Kraken, are firmly understood and defined.
• Develop and own the roadmap for the On-Site jobs product and communicate it effectively to stakeholders.
• Perform market research and scoping exercises to determine which countries and Kraken clients would benefit most from the On-Site jobs product. This will ultimately shape the On-Site Job product’s roadmap for the next few quarters.
• Collaborate closely with developers to ensure that the On-Site jobs product meets market-specific requirements and regulatory standards.
• Drive the product development process, ensuring that the On-Site jobs product is delivered on time and meets the highest quality standards.
• Work with stakeholders to align product goals with business objectives and customer needs.
• You’ll work in an international team with people from timezones between the west USA and New Zealand. As such, you should also expect to have occasional out of hour calls with teams, although we try to work asynchronously (and we also try to take it in turns for any out-of-hours calls).
• As your product develops and matures, your day to day will likely be:
• Liaise with tech, operations, our clients and others to identify how best to manage your product. You’ll spot problems, take ownership and see them through to resolution.
• Gather technical requirements from internal and external stakeholders, define the approach and help write pitch documents and tickets so developers can hit the ground running.
• Own the backlog of work to support development of your product. We use Asana to keep track and prioritise what’s up next and what’s still to-do.
• Report on the progress of products and projects, including new features and your team’s roadmap, across the wider organisation. This involves building, maintaining, and updating success metrics and KPIs to effectively measure and communicate the success and impact of our initiatives.
• Help teams that are working on front-line support to quickly resolve issues.
• Contribute to improving the product management community at Kraken, including thinking strategically and supporting other team members.
• We put the customer first wherever we are in the business and work empathetically with one another to deliver the best possible outcomes.
  
  

What You'll Need

• Prior experience in product management is preferred.
• Knowledge or experience in the energy industry in at least one of the countries we operate in is a plus.
• Excellent written and verbal English communication skills, capable of interacting with individuals at varying levels of technical expertise. A confident communicator, comfortable collaborating with international teams to achieve global objectives.
• Knowledge of another language where Kraken is currently, such as Spanish, Italian, German, French or Japanese is a plus.
• A self-starter with a proactive approach, who sees problems and feels compelled to solve them, can self-learn, and engages with various people in the business to understand global operations.
• Highly organised, methodical, and clear in ensuring projects progress smoothly from inception to completion. Demonstrated ability to manage products from conception through to launch.
• Ability to discern priorities and identify what needs to be addressed immediately versus what can be deferred, aligning with the team's goals and strategic direction.
• Adaptability to thrive in a dynamic, ever-changing environment. Experience in a fast-paced start-up or scale-up setting is advantageous.
• Willingness to roll up your sleeves and dive into tasks, whether it's building out and prioritising our tech hiring roadmap, using SQL or data science notebooks to solve problems, or exploring our logging system.
• Previous experience working in field operations and/or workforce management systems a plus.
• Hybrid working, based out of our Melbourne CBD office
  
  

If this sounds like you then we'd love to hear from you.

Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Octopus, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.