Account Manager

As an Account Manager on the Marketing team, you will be the central point of contact for clients translating their goals and feedback into actionable tasks for our internal marketing teams (social media, content, design, etc.). This role heavily emphasizes effective communication: youll lead weekly client meetings, ensure regular updates, and proactively tackle any challenges. If you thrive on building strong, trust-based relationships through outstanding communication, while also having hands-on Web3 expertise, this role is for you.

Key Responsibilities

• Client Relationship Management
  
  
  

Act as the primary liaison between clients and internal marketing teams.

Conduct weekly check-ins/meetings with clients to review progress, gather feedback, and agree on next steps.

Maintain ongoing communication outside of scheduled calls, ensuring clients are kept informed about deliverables and timelines.

• Campaign Oversight & Coordination
  
  
  

Coordinate with internal teams (social, content, design, influencer outreach) to ensure deliverables align with client objectives.

Monitor campaign performance, provide updates, and suggest optimizations or new strategies based on data and feedback.

• Frequent Communication & Reporting
  
  
  

Provide clear and concise updates to clients regarding project status, KPIs, and marketing outcomes.

Prepare and present performance reports (weekly, monthly, or milestone-based), breaking down metrics and recommending improvements.

• Issue Resolution & Problem-Solving
  
  
  

Identify project bottlenecks or roadblocks and escalate to the appropriate teams for quick resolution.

Offer proactive solutions to address client concerns, maintaining trust and project momentum.

• Client Growth & Retention
  
  
  

Spot opportunities to upsell or cross-sell additional marketing services (e.g., paid advertising, community management, influencer campaigns).

Support proposal writing, budget planning, and contract renewals to secure long-term client relationships.

Primary Evaluation Criterion: Exceptional Communication Skills

Incredible Verbal & Written Communication: Comfortable leading calls, conducting presentations, and providing concise updates to both clients and internal teams.

Conflict Resolution: Skilled at handling objections, navigating complex requests, and finding win-win solutions.

Secondary Evaluation Criteria: Web3 & Marketing Experience

• Web3/Blockchain Experience (2+ Years)
  
  
  

Familiarity with crypto culture, blockchain fundamentals, and industry developments.

Familiarity with marketing strategies for token launches or community-building is a major plus.

• Marketing & Project Coordination
  
  
  

Know-how in key marketing channels (social media, SEO, influencer outreach, etc.) tailored to blockchain and crypto audiences.

Organizational skills to juggle multiple accounts and deadlines efficiently.

3. Client-Focused Mindset

Passion for exceeding client expectations and driving measurable results.

Strong ability to balance client needs and internal resource constraints.

How To Apply

1. Submit Your Resume

Send your resume

2. Record a 35 Minute Video

Please record a short meeting-style video (35 minutes) where you answer the following questions:

• Why do you want to join IBC?
• What makes you a good fit for this role?
  
  
  

Feel free to use any video recording platform of your choice (e.g., Loom, Zoom recording, etc.).

Include the video link in your application. Ensure that the link is public