Product Manager

Decskill was founded in 2014 as an IT Consulting Company and their main mission is to delivery value through the knowledge. We enable companies to meet the chalenges of digital world by providing our clients with business models that ensure technological capacity, flexibility and agility. We are more than 500 consultants with offices in Lisbon, Porto and Madrid.

DECSKILL operates in 3 main areas:

• DECSKILL TALENT, through which we provide our clients with an extension to their IT teams;

• DECSKILL BOOST, through which we provide our client with software development models to increase capacity and optimize Time-to-Market, where we create and manage teams that deliver according to their needs, at the desired speed;

• DECSKILL CONNECT, through which we provide our client with consulting services, as well as the implementation and management of information technology infrastructures.

Our practice results in the creation of value for our customers, either by delivering qualified and value-added services, or through highly qualified and motivated professionals, as well as technology solutions that allow us to operate and transform the business of our customers.

We are looking for a Product Manager for a hybrid project in Porto.

Responsibilities

· Product Development/Ownership: Partner closely with Acqueon and Five9 Engineering to lead the end-to-end product development process by participating in sprint ceremonies (standups, grooming, retros, etc.).

· Understand customer needs, market and industry trends, emerging technologies and competitor offerings to validate integrated Outbound product roadmap for business case alignment and market leadership.

· Stakeholder Management: Build strong relationships with internal and external stakeholders. Collaborate with sales, marketing, and customer support teams to ensure alignment on product messaging, positioning, and customer satisfaction.

· Product Launch and Monitoring: Plan and execute successful product launches, including communication plans and training materials. Track product usage, gather user feedback, and iterate on features to drive continuous improvement.

· Customer-Centric: Establish relationships with customers (new and existing) to test new products and manage feedback effectively to favorably impact product outcomes. Provide product subject matter expertise in support of lead customer engagements, customer presentations, customer user group, and industry conferences.

· Have a hands-on approach and a willingness and aptitude to work from strategic product direction right

through to detailed requirements definition.

Experience & Capabilities:

· Bachelor's degree in engineering or technical field.

· 3-5 years in software product management with 2+ years of experience managing software-as-a-service products.

· Experience with contact center user interface application or contact center UI functionality, along with APIs and micro-services-based architecture

· Strong understanding of blended Contact Center workflow business processes (Customer Journey, Sales / Lead Generation, actionable Proactive Outreach, Account Ownership)

· Customer focused, self-starter, assertive and result-oriented individual who demonstrates ownership

· Effective communicator with strong interpersonal skills to collaborate with cross-functional teams

· Ability to deal with ambiguity and uncover key objectives to be achieved for the product

· Understanding of contact center metrics and key performance indicators.

· Highly desirable to have experience in the deployment of applications on public cloud platforms at scale (e.g., AWS, GCP).

· Proven ability to collaborate cross-organization, up and down management levels, and with globally distributed office locations.

· User Experience credentials, from certifications to workshops

· A Product Management credential is desirable

If you’re interested in this job please send your CV in English to [email protected] with reference “DA/PM”.

Decskill is committed to equality and non-discrimination with all our talents. We recruit and promote talent, based on diversity and inclusion, regardless of age, gender, ethnicity, race, nationality or any other form of discrimination incompatible with the dignity of the human being.