Operations Manager

As an Operations Manager for an Online Platform, you will play a pivotal role in ensuring the reliability, scalability, and performance of the platform. You will lead a team of technical experts and collaborate with various stakeholders to guarantee seamless operations, system availability, and continuous improvement. This position offers a unique opportunity to contribute to the advancement of Qatar nation's urban infrastructure and services.

Platform Operations: Oversee the day-to-day operation and maintenance of the Platform, ensuring high availability and reliability.

Team Leadership: Manage a team of operations and support staff, providing guidance, mentoring, and fostering a culture of collaboration and excellence.

Azure/Google Cloud Management: Monitor and optimize the platform's performance on Azure/Google Cloud, including cost management and resource allocation.

Incident Management: Develop and implement incident response procedures, leading the team in resolving critical issues promptly and effectively.

Security and Compliance: Collaborate with the security and compliance team to enforce best practices and compliance standards, ensuring the platform's integrity and data security.

Capacity Planning: Evaluate system performance and resource utilization to plan for future scalability and growth.

Vendor and Partner Management: Liaise with third-party vendors and technology partners to ensure the seamless integration and functionality of the platform.

Documentation: Maintain comprehensive documentation of system configurations, processes, and procedures.

Continuous Improvement: Identify opportunities for process optimization and automation to enhance operational efficiency.

Emergency Preparedness: Develop and maintain disaster recovery and business continuity plans.

Standards: Support adoption of ITIL and service management best practices

Budget Management: Manage the operations budget, including forecasting and expenditure tracking.

Reporting: Prepare and present regular reports to senior management on platform performance and operational metrics.

Skills

Bachelor's degree in Computer Science, Information Technology, or a related field. Master's degree is a plus.

Proven experience (5+ years) in technical operations management, preferably in cloud-based environments, with a strong background in Azure/Google Cloud services.

Exceptional leadership and team management skills.

Deep understanding of cloud computing, infrastructure as code (IaC), and DevOps principles.

Strong knowledge of security best practices, compliance, and risk management.

Proficiency in incident response, problem resolution, and performance optimization.

Excellent communication and interpersonal skills to collaborate effectively with cross-functional teams.

Relevant industry certifications (e.g., Microsoft Certified: Azure Solutions Architect Expert, GCP Certified: Professional Cloud Architect) preferred

Strong understanding of technical concepts, architectures, and tools related to the smart city platform space, as well as experience with cloud platforms, such as Microsoft Azure, Google Cloud Platform etc.

Ability to analyze complex technical solutions and data, identify trends and insights, and make informed decisions.

Ability to identify technical risks and develop mitigation strategies, as well as troubleshoot issues that arise during the platform operations.

Ability to work effectively with cross-functional teams, build strong relationships with engineering teams, and collaborate effectively with solution architects, project managers, and the business team.

Ability to manage multiple initiatives and priorities, develop project plans, and coordinate resources to ensure timely completion of deliverables.

Ability to think strategically about the smart city platform space and identify opportunities for growth and improvement.

Willing to continuously learn and stay up-to-date with industry trends and emerging technologies, as well as seek out new opportunities to expand their knowledge and skills.

Ability to work under pressure and manage multiple priorities in a fast-paced environment.

Strong analytical and problem-solving abilities.

Relevant certifications, such as ITIL, are a plus.