Product Specialist

Product Specialist

We are transitioning to a modern, Microsoft-based environment for our Digital Workplace and critical content management applications. We are now looking for a Product Specialist to join our dynamic, small technology team.

Role Overview:

This permanent position reports to the Business Applications/Product Management Team Lead and focuses on internal product management for our cloud-based Document Management System (DMS) and third-party document processing products that integrate with it.

As part of our growing Business Applications team, you will be working alongside Business Analysts, Product Management, and Change specialists, with ample opportunities for career growth and increased responsibility.

What You Will Enjoy:

• Direct Impact: In our small team, your contributions will directly shape how software solutions impact users, with meaningful work that drives real results.
• Collaboration: Work closely with colleagues and cross-functional teams, both remote and in-office.
• Ownership: Take ownership of the end-to-end product management process, from vendor roadmaps to final deployment, allowing your ideas to come to life.
• Flexibility: Small teams provide flexibility, giving you the chance to gain experience in multiple areas within the growing professional services and Software-As-A-Service sectors.

Key Responsibilities:

• Configuration Management: Manage configuration options for the cloud-based Document Management System (DMS) and third-party document processing products that interact with it.
• Troubleshooting and Problem Resolution: Participate in troubleshooting, problem resolution, and enhancements, including raising and tracking vendor support requests.
• Testing and Validation: Conduct thorough testing of potential configuration changes to ensure they meet business requirements and do not disrupt existing functionalities.
• Stakeholder Interaction: Engage with internal stakeholders to understand their needs and gather feedback to inform product development and enhancements.
• Product Training: Support the Training team in conducting training sessions to ensure staff are proficient in using the product and aware of new features or updates.
• Documentation: Create and maintain detailed documentation of configurations, changes, and testing procedures.
• Collaboration: Work closely with cross-functional teams to ensure the product meets organizational needs and goals.
• Process Improvement: Identify opportunities for process improvements and efficiencies within the use of the DMS.
• Business Planning: Assist in developing business plans and strategies for product enhancements and internal rollouts.

Skills, Knowledge, and Expertise:

• A degree in Computer Science, Information Technology, Business Administration, or a related field.
• At least 2 years of technical experience, with at least one year in product management or a related field in a professional services setting being advantageous.
• Relevant certifications such as ITIL, CompTIA A+, SAS certifications, or business analysis certifications are beneficial.
• Strong understanding of SaaS or DMS solutions and related technologies, including experience with M365 and SharePoint-based solutions.
• Ability to align product features with organizational objectives and business needs.
• Excellent analytical and problem-solving skills to troubleshoot and resolve complex technical issues.
• Strong verbal and written communication skills to effectively convey technical and business information to various internal stakeholders.
• Ability to manage multiple tasks and projects simultaneously, ensuring timely completion.
• A focus on meeting the needs of internal stakeholders and ensuring the product supports organizational goals.