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Dicetek LLC

Application Support Specialist

Dicetek LLC
United Arab Emirates · Contract · Not Applicable
Product Support

Roles and Responsibilities

  • Able to understand and bifurcate the functional, performance, UI and technical issues raised by customers.
  • Able to prioritize logged tickets based on Business Impact.
  • Should be proactive in coordinating and communicating with Business/Development/QA to get issues resolved within the stipulated timeframe.
  • The ability to understand business from customer perspective and help in expediting the process for better customer satisfaction.
  • Liaise with other teams within and outside the Digital unit to negotiate dependencies
  • Drive forward and role-model best practice in technical support engineering processes and Agile behavior and ensuring teams members follow suit
  • Responsible to manage and maintain release notes and document all the change sets

Skills And Background

  • Excellent communication (oral and written) and organization skills.
  • Must have support and coordination experience in Mobile applications.
  • Must have good understanding of JIRA and the workflow involved.
  • Must have working exposure to various team collaboration and support tracking tools like Zendesk, ALM, Confluence etc.
  • Good exposure on both Scrum and Kanban methodologies
  • Good to have a programming experience in at least 1 modern programming languages/ frameworks such as Java Node.JS, Go Lang, Python, or others.
  • Good knowledge of SQL and one common database technology, such as Oracle, MySQL
  • Infrastructure knowledge including RESTful APIs, SOAP Apis, Single Sign On, LDAP, Search Technologies

Key Skills

Ranked by relevance

restful apis confluence python oracle scrum java jira sql ui
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Country Guide

United Arab Emirates

Tax-friendly regional tech hub

Posted
Jan 23, 2025
Type
Contract
Level
Not Applicable
Location
Dubai
Company
Dicetek LLC

Industries

IT Services IT Consulting

Categories

Information Technology

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