Project Manager

Our client, a financial software company, is seeking a Project Manager to lead and implement the Canada Social and Community program strategy. This role involves close collaboration with the Canada Customer Success team, partner sites, and cross-functional stakeholders to drive impactful initiatives, foster community engagement, and enhance customer experiences.

This position is a 1 year contract role in Toronto, Canada and will be hybrid requiring 2+ days in the office.

Key Responsibilities:

• Develop and execute program strategies, leverage data insights to monitor progress, manage risks, and ensure high-quality outcomes.
• Oversee Social and Community moderation by coaching partners/agents to provide timely, high-quality responses within SLA standards.
• Drive customer engagement through proactive social tracking, editorial content, and collaborative partnerships to meet key performance indicators (KPIs).
• Measure and analyze customer insights from Social and Community channels, sharing findings to inform innovative, scalable solutions.

Required Skills & Qualifications:

• 3-5 years strong customer focus with experience managing community and social media programs.
• Excellent writing skills, with the ability to craft clear, engaging, and customer-centric content.
• Proficiency in data analysis and storytelling, using insights to drive informed decision-making.
• Familiarity with social media tools such as Lithium/Khoros is a plus.