Our client, a financial software company, is seeking a Project Manager to lead and implement the Canada Social and Community program strategy. This role involves close collaboration with the Canada Customer Success team, partner sites, and cross-functional stakeholders to drive impactful initiatives, foster community engagement, and enhance customer experiences.
This position is a 1 year contract role in Toronto, Canada and will be hybrid requiring 2+ days in the office.
Key Responsibilities:
- Develop and execute program strategies, leverage data insights to monitor progress, manage risks, and ensure high-quality outcomes.
- Oversee Social and Community moderation by coaching partners/agents to provide timely, high-quality responses within SLA standards.
- Drive customer engagement through proactive social tracking, editorial content, and collaborative partnerships to meet key performance indicators (KPIs).
- Measure and analyze customer insights from Social and Community channels, sharing findings to inform innovative, scalable solutions.
Required Skills & Qualifications:
- 3-5 years strong customer focus with experience managing community and social media programs.
- Excellent writing skills, with the ability to craft clear, engaging, and customer-centric content.
- Proficiency in data analysis and storytelling, using insights to drive informed decision-making.
- Familiarity with social media tools such as Lithium/Khoros is a plus.
Key Skills
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- Posted
- Jan 27, 2025
- Type
- Contract
- Level
- Associate
- Location
- Toronto
- Company
- Motion Recruitment
Industries
Categories
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