Technical Support Engineer

Join HCLTech!

HCLTech is a global tech company with 225,000+ HCLTechies across 60 countries, offering digital, engineering, and cloud solutions. Serving major industries like Financial Services, Manufacturing, Healthcare, Telecom, and more, its 12-month revenue ending September 2024 was $13 billion.

HCLTech France: +500 HCLTechies. Offices: Paris, Lyon, Toulouse and Blagnac.

We are looking for a Technical Support Engineer to join our teams working on one of our renowned client's facility based in 06410, Biot, Provence-Alpes-Côte d'Azur, France.

French and English Language is mandatory

We are seeking a dedicated and skilled Onsite Support Engineer to join our IT team. The ideal candidate will provide Level 2 support for our users, ensuring smooth and efficient operation of IT systems and services. This role involves troubleshooting hardware and software issues, providing technical assistance, and maintaining IT infrastructure.

Key Responsibilities:

• Provide Level 1 & 2 Support: Respond to and resolve technical issues related to hardware, software, and network systems in a timely manner (SLA & KPI).
• Troubleshooting: Diagnose and troubleshoot technical problems, including desktop PCs, laptop PCs, tablets, smartphones, video conference systems, and Cisco switches (hand & eyes), and printers.
• User Assistance: Assist users with IT-related queries and provide support on software and hardware usage.
• Incident Management: Log, track, and manage incidents and service requests using the company’s IT service management system (ServiceNow).
• Installation & Configuration: Install, configure, and maintain computer hardware, software, systems, networks, printers (toner replacement), scanners, video conference systems, and Cisco switches (hand & eyes).
• System Maintenance: Perform regular maintenance tasks, such as system updates, and patch management.
• Documentation: Read and acknowledge the documentation and KB articles of IT procedures, configurations, and support activities.
• Collaboration: Work closely with other IT team members and departments to ensure seamless IT operations and support.
• Compliance: Ensure compliance with company policies, procedures, and security standards.

Technical Skills:

• Proficiency in Windows, Mac and Linux operating systems.
• Knowledge of networking concepts and protocols (TCP/IP, Proxy, DNS, DHCP, NAC & SDA).
• Experience with Active Directory and Office 365 administration.
• Familiarity with remote desktop tools and IT service management software.
• Basic understanding of cybersecurity principles.
• Experience in supporting and troubleshooting desktop PCs, laptop PCs, tablets, smartphones, video conference systems, printers, and Cisco switches.

Soft Skills:

• Excellent problem-solving and troubleshooting skills.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Customer-focused with a commitment to providing high-quality service.
• Ability to prioritize tasks and manage time effectively.

Qualifications:

• Education: Bachelor’s degree in computer science or information technology.
• Experience: Minimum of 2 years of experience in IT support or a related role.
• Certifications: Relevant certifications such as ITIL Foundation is a plus.

Working Conditions:

• Hours: Full-time position (35 hours per week) with standard office hours.
• Occasional extra support requirement.
• Physical Requirements: Ability to lift and move computer equipment as needed.
• Travel possibility: Short travel possibility to other sites in Western Europe & North Africa for backfill.

Ready for a new challenge? Join a friendly, multinational company offering endless opportunities in a dynamic, multicultural environment.

Apply now and submit your CV in English!

Why become an HCLTechie?

At HCLTech, we offer diverse opportunities to learn, innovate, and fast-track your career. You'll work with global clients and industry-leading experts, gaining access to mentorship and rewarding growth paths. Our people-friendly work culture fosters flexibility, leadership, and personal and professional growth, giving you the freedom to explore, experiment, and thrive.

We believe in doing things differently, offering hands-on training and coaching, and celebrating the passion and commitment of our teams. Discover the benefits of joining HCLTech:

• Comprehensive benefits package.
• Global career opportunities and mobility.
• Flexible work environment supporting work-life balance.
• Exciting projects and upskilling opportunities to shape your role.
• Total wellbeing focus: Beyond professional growth, you’ll be able to collaborate with like-minded colleagues to drive meaningful impact through initiatives like our CSR Council, Diversity Council, Women Connect, and many more.