Desktop Support Technician

Role: IT Support - EUC

Mode: Permanent

Location: Vienna, Austria or Linz, Austria (On-Site)

Job Description

Qualifications:

• Technical Expertise: In-depth knowledge of Windows, macOS, and mobile operating systems (iOS/Android) along with experience in supporting hardware such as desktops, laptops, and mobile devices.
• Software Proficiency: Strong understanding of common business applications like Microsoft Office 365, VPN, remote desktop applications, and endpoint management tools.
• Experience in Imaging & Deployment Tools: Hands-on experience with SCCM, MDT, or similar tools for OS deployment and device imaging.
• IT Security Awareness: Understanding of security policies, endpoint protection, and compliance standards (e.g., encryption, antivirus, patch management).
• Problem-Solving Skills: Ability to diagnose and resolve technical issues efficiently, both remotely and in person.
• Communication Skills: Excellent verbal and written communication skills for interacting with end users and IT teams.
• ITIL Awareness: Familiarity with ITIL principles and experience with incident, problem, and change management processes.
• Strong knowledge of Windows and macOS operating systems.
• Experience troubleshooting hardware, software, and networking issues.
• Familiarity with remote desktop tools (e.g., TeamViewer, AnyDesk, Microsoft Remote Desktop).
• Basic understanding of ITIL principles and incident management processes.