Customer Service - Contract support

Ljubljana '- Ljubljana - Slovenia

Role Description

• The purpose of the role is:
• Receiving service requests from customers, suppliers and management
• General Administrative Support of CBRE GWS maintenance and project team
  
  

Daily Operational Tasks


Customer Service

• In cooperation with the Maintenance Planner (MP) continuous updating and maintenance of the "e helpdesk" and the FMP system and the annual maintenance program
• Entering service request into the E-helpdesk and FMP together with work orders and invoices
• Exploring the potential to increase cost efficiency, providing information to MP
• Monitor work orders, prioritize tasks
• As an active member of the Facility Management Group, ensuring optimal operations and customer satisfaction
• Timely transfer of emergency tasks to the appropriate management level, if necessary
• Ensure accuracy of work orders entered into FMP. Send documents, including schedules, work orders, material orders, and worksheets
• Telephone connection with the fuel station network, suppliers, management monitoring daily tasks
  
  

Project administration

• General support for the daily work of the project team
• Under the direction of the project manager(s), performing the administrative subtasks of the current investment project
• Work Order, Purchase Order management, cost monitoring, reporting
• Management of project documents, filing of invoices
• Other administrative tasks to support projects
• Keeping contact with service providers and subcontractors related to projects
  
  

Coordination


Other Tasks

• Track work orders and deadlines FMP
• Operating activities such as closing work orders, status, monitoring warranty periods, following mandatory reviews, reviewing downtime
• Keeps FMP database up to date for stations/equipment.
  
  

Communication

• Answers calls and informing the site operator about the status of the work until it is completed
  
  

Performance Management

• Preparation of reports, analysis: overdue work, accident damages, complaints, customer satisfaction, etc.
  
  

Requirements


Education:

• Secondary school diploma (high school level).
• Relevant experience in facilities management or project administration is an advantage
  
  

Experience

• 2-3 years of experience in administrative support .
• Familiarity with maintenance management systems
  
  

Skills

• Fluency in English and Slovenian language
• Strong customer service and communication skills.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
• Ability to manage multiple tasks and prioritize effectively.
• Basic understanding of financial management (cost monitoring, reporting).
• Attention to detail and accuracy in documentation.
• Ability to work collaboratively in a team environment.
  
  

Technical Skills

• Experience with database management and record-keeping.
• Familiarity with project management tools and software.
• Basic understanding of maintenance operations and processes.
  
  

Personal Attributes

• Strong organizational skills.
• Proactive and solution-oriented mindset.
• Ability to work under pressure and meet deadlines.
• Strong analytical and problem-solving abilities.
  
  

CBRE GWS

CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.

Find out more

Service line: GWS Segment