Support Specialist

At Inventiv, we are passionate about financial technology in Turkey. Our vision is to provide technology services in the most innovative, fastest and secure way with high-quality software techniques across the globe.

Today, with over 20 years of experience, we help businesses who desire to create their own payment ecosystem, loyalty, and digital wallets. We bring those values seamlessly so they can focus on what they do best. And through our partnerships with providers such as Multinet | Up, Up Group, and GastroClub, more and more businesses are benefit from our unique global financial products and cybersecurity services every day.

This role will primarily be an outbound position to;

As a Support Specialist, you will:

• Provide first-level technical support for internal applications,
• Troubleshoot, diagnose, and resolve user-reported issues, ensuring timely and accurate solutions,
• Coordination of issues related to third-party applications (CRM, ERP),
• Escalate complex issues to the appropriate teams, while maintaining ownership and follow-up until resolution,
• Document troubleshooting steps, resolutions, and best practices in the knowledge base,
• Ensure compliance with service level agreements (SLAs) and maintain high customer satisfaction scores,
• Collaborate with internal teams, including development and operations, to enhance support processes and tools.

Requirements

• Bachelor’s degree, preferably in Information Technology, Computer Science or related field (or equivalent experience),
• 0-2 years of professional experience,
• Knowledge of MS SQL,
• Excellent communication and organizational skills,
• Proficiency in Agile methodologies and familiarity with tools like Jira, Azure is a big plus.

Life at inventiv

We remember to have fun while we work, constantly learn from each other, and understand that ongoing and open communication opens every door. Would you like to join us?

We believe that self-improvement is an essential part of our culture. We offer access to e-learning platforms for any topic you wish to explore. Additionally, you can participate in Agile Development trainings and events periodically. We also organize various events for self-improvement, such as Medium Blog Day and Hackathons.

We always support our employees on their special days. All employees are granted a day off on their birthdays, the report card day of their children, and on Women's Day for our female employees.

We offer flexible working hours and a remote working model.

This is your chance to step into the exciting world of product management and make a difference with your skills and passion!

*6698 sayılı Kişisel Verilerin Korunması Kanunu kapsamında verilerinizin işlenmesinden doğan haklarınız ve “Çalışan Adayı Aydınlatma Metni”mize inventiv web sitemizden ulaşabilirsiniz.