International IT Services Specialist

A career at Lombard Odier means working for a renowned global wealth and asset manager, with a strong focus on sustainable investing. An innovative bank of choice for private and institutional clients, our independently owned Firm is one of the best-capitalised banking groups in the world, managing close to CHF 300 billion and operating from over 25 offices across 4 continents.

With a history spanning over 225 years, Lombard Odier is an investment house providing a comprehensive offering of discretionary and advisory portfolio management, wealth services and custody. We also offer asset management services and investment strategies through Lombard Odier Investment Managers and provide advanced banking technology to other financial institutions.

“Rethink Everything” is our philosophy – it is at the heart of everything we do. We have grown stronger through more than 40 financial crises by rethinking the world around us to provide a fresh investment perspective for our clients.

International IT Services Specialist

Our International IT Services Specialists are responsible for providing IT support to Lombard Odier users in local offices. Tasks include installing, maintaining and repairing the hardware & software components of the organization’s computers. In addition, provide support for these systems through remote access or on-site visits as needed by management teams within their company.

YOUR ROLE

• Microsoft Windows 10&11 (AD, UEM, SCCM), Office 365, Teams, Mobile Device Management (iOS & Android), Citrix (XenApp, XenDesktop)
• Managing and Maintaining the Network Infrastructure under supervision of the Network Team (SD-WAN, SD-Access, wireless Infrastructure) and Network Troubleshooting (2nd Level)
• Maintain and update the network diagram in collaboration with the network team
• Managing and Maintaining the Systems infrastructure together with the Systems Team (ESX)
• Managing and Maintaining the Printing infrastructure
• Installation of Laptops, Desktops, Servers, Switches
• Troubleshoot and replace Laptops, Desktops and its components
• Update and maintain the Software and Hardware Inventory
• Assist in the budget process and manage contracts and negotiations with local vendors
• Oversee contractor’s installation and maintenance of computer hardware during office moves
• Advise users on relevant hardware and software usage
• Provide support to the banks Independent Asset Managers in the region
• Create, update and maintain documentation, wiki
• Participate in the implementation & deployment of group projects;
• Participate in the Business Continuity Plan and be a point of contact in case of BCP invocation

YOUR PROFILE

• +5-years’ experience in similar function ideally as IT technical support
• Degree in Computer Science, engineering or relevant field, and certification as IT Technician will be an advantage (e.g. CompTIA A+, Microsoft Certified IT Professional)
• Willingness to continuously learn and high interest in new technologies
• Excellent knowledge in installing, maintaining and troubleshooting computers running Windows 10 & 11
• Good knowledge of Microsoft 365, Teams
• Good understanding of the OSI model and Enterprise Network Infrastructure or willingness to learn
• Good knowledge of Apple and Android mobile devices
• High readiness to get things done
• Very good organization skills and ability to work independently and to be a great team player
• Strong service orientation and excellent communication skills
• Fluency in English and French is required

Our Maison’s DNA is defined by five core values. Excellence drives us to be the best at what we do, while Innovation fuels our progress. Respect underpins every interaction, and Integrity shapes our actions. Together, we are One Team, united in serving our clients with unwavering dedication.

As a responsible and supportive employer, we promote a diverse and inclusive work environment for our employees and candidates. Diversity, Equity and Inclusion are woven into the fabric of our Maison’s DNA, and we strive to ensure that our employees can fulfill both their personal and professional aspirations by encouraging internal mobility and individual upskilling programs. We firmly believe that building Diverse Teams contributes to our successes and to deliver on this, we actively embed Diversity, Equity and Inclusion in our business strategy.

It is an exciting time to join our Teams. All applications will be handled in the strictest confidence.