Service Designer

Our corporate agency client is looking for a Service Designer to join their team. This will be a 6+ month contract, fulltime hours per week, remote.

Key Responsibilities:

Service Design Strategy:

- Develop and implement service design strategies that align with client objectives and business goals.

Research & Analysis:

- Conduct user research, including interviews, surveys, and usability tests, to gather insights and inform design decisions.

Journey Mapping:

- Create detailed service blueprints and customer journey maps to identify pain points and opportunities for improvement.

Prototyping:

- Develop prototypes and service models to test and validate design concepts.

Collaboration:

- Work closely with cross-functional teams, including UX/UI designers, product managers, and developers, to ensure cohesive and effective service design solutions.

Stakeholder Engagement:

- Present and communicate design concepts and strategies to stakeholders, gathering feedback and ensuring alignment with project goals.

Skills needed:

- 6+ years of experience as a Service Designer or UX Researcher

- Expertise in creating detailed service blueprints, journey maps and cohesive design solution documents.

- Financial services, banking, Insurance or fintech experience is a must.

- Expertise with UX research and interviewing.