Data Analyst

Customer Experience Data Analyst - 6 Month Contract - Dublin

Your new company

This company is a reputable organisation within the public sector based in Dublin.

Your new role

• Work to continuously improve customer journeys, thus realising better Customer Experience resulting in improved Customer Satisfaction scores.
• Support the management of the Customer Experience programme to monitor and analyse customer satisfaction through available escalation/complaint tools and survey results, identify operational improvement opportunities, create business case recommendations and implement approved changes proactively and regularly.
• Work with other functions to raise quality standards across the process and improve the quality and turnaround times of customer issues.
• Participate in rollout of new/refined processes and training material.
• Support the delivery of CRU and other regulatory requirements in relation to analysis of bespoke CRU survey.
• Support the customer experience strategy and programme and continuous improvement programme.
• Collation of the data analysis across the various reporting and customer experience data set to deliver meaningful insights that can be used to proactively manage the customer experience.
• Collaboration with key internal stakeholders across the business.
• Drive service improvements through root cause analysis utilising all available data.
• Support the delivery of continuous improvement initiatives and promote a culture of process improvement.

What you'll need to succeed

• Minimum 5+ years experience as a Data Analyst working with customer data which includes experience with "sentiment analysis" and "customer analysis" more.
• Relevant third level qualification and or accreditation is desirable and or relevant experience.
• Excellent verbal and written communication skills with the ability to convey messages in a clear and concise manner.
• Strong Experience with Advanced Excel, Word PowerPoint and Outlook.

What you'll get in return

• Pay rate between €45K- 55K per annum - pro rata (Dependent on experience).
• Opportunity to work with a reputable organisation within the public sector who impact the lives of homeowners and businesses across Ireland.
• Hybrid work model.

Eligibility Requirements

• Currently living in Ireland. (Ideally in the Dublin area).
• Must be available to work at least 2 days per week in Dublin.
• Currently holding an EEA passport or valid Stamp 4/1G visa. (If holding a visa, must currently have the physical visa card and visa must be valid for duration of the contract).
• Immediate starter (if possible).

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. CVs must demonstrate at least 5+ years working experience a Data Analyst and specifically with customer data to be considered for this role. Please carefully read the eligibility requirements before applying for the role.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.