Business Analyst

Role Overview

We are seeking a skilled Business Analyst to join the team to support the CCC project. The successful candidate will be responsible for ensuring the end-to-end delivery of critical reports, addressing backlog and improvement items, and enabling process optimization. This is a key role requiring close collaboration with technical teams, operational staff, and external partners.

Key Responsibilities

Report Delivery:

Ensure timely and accurate end-to-end delivery of all reports as specified in project schedules.

Facilitate and enable Capita in producing required reports.

Quicksight Backlog Management:

Address backlog items, including defects, change requests (CRs), and ongoing improvements.

Perform root cause analysis, liaise with app support, and manage fixes and testing.

Stakeholder Reporting:

Deliver reports for transport operators and contract managers.

Process Improvement:

Collaborate with operations teams to identify process inefficiencies and loopholes.

Develop and implement optimized reporting solutions to enhance operational efficiency.

Transition to BAU:

• Prepare and deliver comprehensive handovers to the BAU (Business-As-Usual) team.
• Required Skills & Experience
• Proven experience as a Business Analyst in similar projects.
• Expertise in report delivery and backlog management tools like Quicksight.
• Strong analytical and problem-solving skills.
• Ability to work cross-functionally with app support, operations, and other stakeholders.
• Familiarity with process improvement methodologies.
• Excellent communication skills to facilitate stakeholder engagement and enable reporting.