Network Operations Center Engineer

As a Network Operations Centre (NOC) Operator, you will report to the NOC Manager and be responsible for ensuring the efficient and reliable operations of our Network Operating Centre. Your role is crucial to maintaining the smooth operation of our charging sites and ensuring customer satisfaction.

As NOC-Operator you will:

• Monitor all systems to oversee the reliability and availability of Milence charging hubs.
• Identify opportunities for process improvements and automation to enhance NOC efficiency and reliability.
• Proactively detect and communicate with customers, troubleshooting issues that arise at Milence Charging hubs.
• Ensure protocols are followed during emergencies, incidents, maintenance works, and facility operations.
• Monitor network performance and use tools to detect and respond to security threats and vulnerabilities

Who are we looking for?

• Educational background in a relevant technical field or equivalent practical experience.
• Strong experience in a technical customer operations environment.
• Strong analytical skills with the ability to diagnose, investigate, and resolve various technical issues related to customer experience.
• Preferred experience with EVs and technical background.
• Good technical acumen and ability to learn new technologies quickly.
• Customer-focused with proficiency in using network monitoring tools.
• Analytical, strong in reporting and problem-solving skills with attention to detail.
• Ability to work under pressure in a fast-paced environment.
• Excellent communication skills in English; any additional European language is advantageous.

Location:

• Full-time position based in our Arnhem office.
• Occasional shift work during evenings and weekends to support our 24/7 service.

What we offer:

• We offer the opportunity to join us at the unique starting phase of a new company with a real purpose, high aspirations and strong team spirit. You can be there as it begins.
• You will be part of a high-energy environment in which you can help shape various aspects. You will learn every day and have ample room for personal development and support.
• We want you to join our company for a career – not for just a job – and support your personal career ambitions in or outside your department.
• We have flexible (hybrid) working arrangements.

Ready to charge the future?

At Milence, we know that life can go in many directions, and there’s more than one way to be knowledgeable. That’s why we value diversity; regardless of how you got here, if you’re interested in one of our roles, we want to hear from you. In our experience, if you don’t tick every box, you may be wary about applying. Yet, we invite you to apply to drive the innovation and creativity needed to realise our mission