Technical Support Engineer (3rd Line)

3rd Line Support Engineer (Windows VDI)

Synechron is a self-funded, leading digital transformation Consulting firm focused on the financial services industry working to accelerate digital initiatives for Banks, Asset Managers and Insurance. We achieve this by providing our clients with innovative solutions that solve their most complex business challenges and combining Synechron’s unique, end-to-end Digital, Business Consulting, and Technology services. Headquartered in New York, we boast 17 offices globally, with over 14,000 team members.

One of our leading clients are currently engaged in a 10+ year Digital transformation strategy in partnership with one of the leading CSP’s. There are multiple App migration, Blockchain, Gen AI and Data Analytics programmes either currently in flight of planned for early 2025. It’s genuinely a fascinating environment to be in.

We have a current opening for an experienced hands-on 3rd Line Support Engineer in Bucharest. The client has chosen Windows365 as an effective replacement for the on-premise desktop infrastructure. The programme is delivering multiple workstreams including physical laptop/MAC and virtual desktop migrations.

The Role:

The ideal candidate must have previous Windows desktop experience, latterly within Virtual Desktop (VDI) solutions on Windows. This is a highly technical, hands on Support Engineering role and would suit someone from a developer background.

Requirements:

• Platform Management. Maintenance and updates of project migration tooling and associated technology components. SQL, Backup, Patch Management, software updates and Azure platform updates.
• Provisioning of users to Windows365 and required applications.
• Understanding of Proxy solutions, ideally Zscaler.
• Revoke, Retire and Return process management. Managing the scheduling and tracking of the device revocation process
• Change Management. Submission, representation and approval process for all change controls raised.
• Windows365, Citrix and AVD VDI SME. Technical support and 4th line escalation point for any issues associated with Windows Virtual Desktop platforms.
• Incident/Resolver team lead experience. Issue categorisation and consolidation to identify priority issues and push through resolution.
• Strong understanding of desktop solutions (specifically Windows) with experience in infrastructure/server engineering