Technical Support Engineer

🚀 Join Sanction Scanner as a Technical Support Engineer!

Are you passionate about providing exceptional technical support and ensuring seamless customer experiences? Sanction Scanner -3x Deloitte Fast 50 Winner- is looking for a Technical Support Engineer to help our customers succeed by troubleshooting issues, optimizing system performance, and collaborating with cross-functional teams. If you're customer-focused, proactive, and excited to work with cutting-edge compliance technology, this role is for you!

🌟 Why You'll Love Working with Us

• Meaningful Impact: Contribute to a global mission of combating financial crime
• Professional Growth: Access mentoring, training, and opportunities to deepen your expertise
• Collaborative Environment: Work closely with customer success, product, and software teams
• Inclusive Culture: Join a team that values diverse perspectives and innovation
  
  
  

📋 What You'll Be Doing

• Providing technical support and onboarding assistance to customers
• Monitoring system functionality and proactively addressing issues before they arise
• Identifying and troubleshooting root causes of issues using applications, Grafana, SQL, etc.
• Collaborating with customer success, product, and software teams to improve customer experience
• Documenting and escalating issues to relevant teams for resolution
• Ensuring timely responses and systematic follow-ups on customer queries
  
  
  

Requirements

🎓 What We're Looking For

• Bachelor's degree in engineering or a related field
• 2+ years of experience in technical support for a software product or application
• Fluency in written and verbal English and Turkish
• Strong problem-solving and root cause analysis skills
• Experience with SQL and data querying for troubleshooting
• Ability to work in a fast-paced, customer-focused environment
• High sense of responsibility and accountability
  
  
  

Benefits

• A Competitive Compensation Package - NET Salary payment with additional fringe benefits
• A meal compensation that is actually enough for a decent & nutritious lunch
• Inclusive Health Benefits - We are here for you with comprehensive support whenever you need it
• Strong Appreciation and Reward Culture - Your impact on Sanction Scanner's grow will be appreciated
• Digital Membership Support - A balance you can use for your digital memberships
• Learning never ends! Training budget to help you grow in your role, gain new skills, and learn new things!
• No Dress Code. Dress as you like
• Dream Team. Be a part of great team and grow together
• Software support. Subscription to any software you might need to perform at your best
• Experience an international work environment that fosters positive energy through a caring team
• Be a part of shaping the future of Sanction Scanner by joining our innovative creators
  
  

We provide equal opportunity to all, we do not discriminate based on gender, sexual orientation, disabilities, religion, or social origin.