Field Services Engineer

Overview

Rapiscan is an industry leader in detection technology, providing cargo and vehicle inspection systems and services for ports, borders, military, high-threat facilities, and checkpoints to help customers combat terrorism, drug smuggling, illegal immigration, and trade fraud. We offer a broad array of scanning system configurations that leverage low-, medium-, and high-energy X-ray technology—or multiple X-ray technologies—to address each customer’s unique security application requirements. Our commitment to excellence in imaging performance, innovative design, and uncompromising quality ensures our solutions consistently deliver best-in-class imaging, high reliability, and operator satisfaction, to help customers find threats and contraband with ease and confidence

Role Overview

Installation, Service, and support of Rapiscan X-RAY screening systems in Doha. This role will have primary responsibility for supporting all X-ray and Trace product lines of Rapiscan systems deployed in HIA/DIA project, mainly RTT/ETD and BPI.

Responsibilities

Working on Rapiscan’s Product Line:

• Installation, commissioning and service support of Rapiscan’s X-ray and Trace systems in Qatar.
• Learn from the IT Specialists the Server setup and PLC engineers for integration and commissioning and become proficient.
• Carry out service site surveys prior to installations and professional site reports.
• Fitting, system diagnosis, troubleshooting and fault finding on Detection systems & sub systems, carrying out the repair, maintenance and overhaul as necessary elements of Detection systems and escalation for rectification of system issues.
• Documentation: Completing technical documentation including service reports, engineering change requests & inputting service data to a simple functional database, Ensure timely completion of Field Modification Instructions and Planned Maintenance, corrective repair and Service inspections documentation
• Carries out all preventive and corrective maintenance works and attends all call-outs.
• Detailed failure analysis activities, including investigation / reporting / resolution
• Spare parts recommendations to management for different service levels or periodic service intervals
• Works on shifts pattern to support key customer site
• Makes sure to submit service reports and non-conformance reports as required without delay
• Give regular feedback to Engineering, Product Line Management and QA as part of our continuous improvement programme.
• Take part in other departmental ad-hoc duties when required including special projects.
• Customer skills: Daily interface with operators, technicians and BHS managers on equipment status issues.
• Adhere to all Health & Safety requirements of the company and at customer’s site
• Supervise a team, delegate work, and ensure it is completed correctly and as planned (with no penalties)
• Responsible for overseeing all activities within their shift
• Responsible for all technical decisions
• Communicate with your peer supervisors
• Reach out to Engineering / PLM on technical matters when needed
• Develop the team strength under his supervision and improve weakness
• Be the focal point in case of requests or disputes
• Evaluate the team under their supervision and assess them
• Formulate and close a technical Incident Report
• Raise Change Requests/Implement/Close as required
• Responsible for distributing information to team members and request permission from stakeholders (Duty Manager) to complete planned work
• As a technical expert, provide recommendations to improve work and ensure availability of maintained equipment
• Attend technical meetings upon request
• Report to Service Manager
• Completes all scheduled maintenance within required deadlines.
• Documents all maintenance and repair work submitting paperwork in required time frame
• Order, install, and return parts per regulation
• Maintain a safe/clean work environment and ensure company safety procedures and product workmanship procedures are adhered to.
• Effective time management and personal organization.
• Other Duties: Any other reasonable duties as directed by management.
  
  
  

Qualifications

• A strong communication skill with excellent written and oral ability. Able to clearly articulate both the product and process to any customer or programme stakeholder.
• Experience with installing, configuring and troubleshooting MS Windows based servers and workstations highly desirable
• Knowledge of high-end X-ray systems (RTT/ETD/BPI) or computed tomography a major advantage
• Experience programming PLC’s an advantage.
• Have excellent ability to trouble-shoot complex systems and logically work through problems.
• Must have experience in a field service engineer role.
• Flexible during times of change and reacts to project adjustments promptly and efficiently
• Willingness to travel extensively at short notice and stay for extended periods (up to one month) as and when required.
• Must be self-motivated and work well under pressure.
• Strong aptitude to learn.
• Ability to obtain airport security pass.
  
  
  

OSI Systems, Inc. has three operating divisions: (a) Security, providing security and inspection systems, turnkey security screening solutions and related services; (b) Healthcare, providing patient monitoring, diagnostic cardiology and anesthesia systems; and (c) Optoelectronics and Manufacturing, providing specialized electronic components and electronic manufacturing services for original equipment manufacturers with applications in the defense, aerospace, medical and industrial markets, among others.