Technical Project Manager

Job Description

The Technical Project manager is responsible for the integration and customization of Nokia solutions and 3rd party platforms to meet customer requirements. Creates, deploys, and integrates; enables rating, charging and provisioning of new services based on the operator's processes on service integration and business management systems. This is a multi-domain multi-BG role which is typically not customer facing.

Provides leadership and a senior level solution consulting service in customer project; ability to understand customer's business and technical needs and ability to translate them into a solution, Designs and executes complex integration, operations or performance solutions for customers & shares professional knowledge to guide others.

• Responsible for CPC domain project delivery schedule creation.
• Responsible to support Project Manager in creation of Project schedule and Resource Management plan
• Responsible for definition of the required resources, alignment of the resource demand with DDM, TDL
• Accountable for Project technical documents initiation, creation, and delivery, according to customer and internal procedures
• Accountable for CPC design documents delivery according to customer and project requirements
• Accountable for CPC technical project scope delivery, including network functions deployment, integration, upgrade, acceptance testing, system performance evaluation.
• Accountable to consult Project stakeholders with all technical questions related to CPC
• Defines CPC SW implementation strategy, including specific SW version for CPC Network Elements (NE), their installation sequence, considering dependency from other NEs of the Nokia solution.
• Defines the requirement for new SW features development, required for project completion. Interworks with R&D and Product Managers to request those features.
• Responsible for managing of project technical risks
• Defines and implement new tools to increase project execution effectiveness, including automation tools, provides feedback toward tools developers.
• Manage CPC project technical team on daily basics, including specific tasks assignment and control of their execution, coordinate engineer’s work according to customer demands and expectation.
• Schedule and facilitate regular Project technical meetings. Provides report about the status, existing issues, future plans according to responsibility area
• Accountable for quality of all technical process and procedures implemented at the project, e.g. customer network intervention: administrative and technical preparations of such Interventions, including development of all required procedures and their rehearsal testing in labs, instructing intervention engineers, making decision about the results of Intervention execution. For failed Intervention or/and for customer network outages, caused by the Intervention, responsible to provide RCA, list of corrective and preventive actions, secure the actions implementation.
• Accountable and responsible for closure and follow up of all Tickets raised towards Salesforce/4LS/R&D.
• Accountable for tickets consolidation, prioritization and escalation.
• Responsible for Kick of call of upgrade project and discuss the requirements during upgrade e.g. MW length, Traffic migration, SOW, Deliverables, exclusions etc.
• Defines CPC SW upgrade strategy, including recommendation & decision of target SW version for CPC Network Elements (NE), their upgrade sequence, considering dependency from other NEs of the Nokia solution.
• Accountable for Project technical documents study, release notes study compatibility matrix compliance, according to customer and internal procedures
• Accountable for creation of upgrade assessment document for customer which explains what all SW bugs/problems fixed in SW version and new features etc.
• Responsible for Assignments of Network Element for upgrade
• Responsible for Maintenance window coordination with various customer and internal SPOCs during upgrade execution
• Responsible for decision making on EME call and all relevant escalation on firsthand.
• Responsible for coordination/communication with customer and other stake holders related to technical delivery.
• Responsible for reporting project weekly updates to management.
• Responsible for care handover of Project.
• Responsible to contribute to improvement of SCD DQ (Delivery Quality) KPI by reviewing the need to raise Care case.
  
  

How You Will Contribute And What You Will Learn

• Responsible for CPC domain project delivery schedule creation.
• Responsible to support Project Manager in creation of Project schedule and Resource Management plan
• Responsible for definition of the required resources, alignment of the resource demand with DDM, TDL
• Accountable for Project technical documents initiation, creation, and delivery, according to customer and internal procedures
• Accountable for CPC design documents delivery according to customer and project requirements
• Accountable for CPC technical project scope delivery, including network functions deployment, integration, upgrade, acceptance testing, system performance evaluation.
• Accountable to consult Project stakeholders with all technical questions related to CPC
• Defines CPC SW implementation strategy, including specific SW version for CPC Network Elements (NE), their installation sequence, considering dependency from other NEs of the Nokia solution.
• Defines the requirement for new SW features development, required for project completion. Interworks with R&D and Product Managers to request those features.
• Responsible for managing of project technical risks
• Defines and implement new tools to increase project execution effectiveness, including automation tools, provides feedback toward tools developers.
• Manage CPC project technical team on daily basics, including specific tasks assignment and control of their execution, coordinate engineer’s work according to customer demands and expectation.
• Schedule and facilitate regular Project technical meetings. Provides report about the status, existing issues, future plans according to responsibility area
• Accountable for quality of all technical process and procedures implemented at the project, e.g. customer network intervention: administrative and technical preparations of such Interventions, including development of all required procedures and their rehearsal testing in labs, instructing intervention engineers, making decision about the results of Intervention execution. For failed Intervention or/and for customer network outages, caused by the Intervention, responsible to provide RCA, list of corrective and preventive actions, secure the actions implementation.
• Accountable and responsible for closure and follow up of all Tickets raised towards Salesforce/4LS/R&D.
• Accountable for tickets consolidation, prioritization and escalation.
• Responsible for Kick of call of upgrade project and discuss the requirements during upgrade e.g. MW length, Traffic migration, SOW, Deliverables, exclusions etc.
• Defines CPC SW upgrade strategy, including recommendation & decision of target SW version for CPC Network Elements (NE), their upgrade sequence, considering dependency from other NEs of the Nokia solution.
• Accountable for Project technical documents study, release notes study compatibility matrix compliance, according to customer and internal procedures
• Accountable for creation of upgrade assessment document for customer which explains what all SW bugs/problems fixed in SW version and new features etc.
• Responsible for Assignments of Network Element for upgrade
• Responsible for Maintenance window coordination with various customer and internal SPOCs during upgrade execution
• Responsible for decision making on EME call and all relevant escalation on firsthand.
• Responsible for coordination/communication with customer and other stake holders related to technical delivery.
• Responsible for reporting project weekly updates to management.
• Responsible for care handover of Project.
• Responsible to contribute to improvement of SCD DQ (Delivery Quality) KPI by reviewing the need to raise Care case.
  
  

Key Skills And Experience

• Around 15+ years of experience in Packet Core Projects
• Knowledge and Experience for Packet Core Equipment: MME, S/PGW, AMF, SMF, UPF
• Knowledge and Experience for Nokia Packet Core equipment: cMM, cMG, NRD
• Capable of understanding Technical Notes, Protocol Specs, Method of Procedure
• Linux knowledge is an advantage
• Basic understanding of Project Management skill is an advantage
• Computer: MS Office, Teams
  
  

About Us

Come create the technology that helps the world act together

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.

We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work

What we offer

Nokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

Nokia is committed to inclusion and is an equal opportunity employer

Nokia has received the following recognitions for its commitment to inclusion & equality:

• One of the World’s Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
• Workplace Pride Global Benchmark
  
  

At Nokia, we act inclusively and respect the uniqueness of people. Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.

We are committed to a culture of inclusion built upon our core value of respect.

Join us and be part of a company where you will feel included and empowered to succeed.

About The Team

As Nokia's growth engine, we create value for communication service providers and enterprise customers by leading the transition to cloud-native software and as-a-service delivery models. Our inclusive team of dreamers, doers and disruptors push the limits from impossible to possible.