Service Delivery Manager

Job Description

We are looking for a highly skilled and experienced Service Delivery Manager to join our team. The ideal candidate will have a strong background in KPI and SLA implementation, as well as a solid understanding of ITIL practices.

Key Responsibilities

• Oversee the delivery of IT services to ensure they meet established KPIs and SLAs.
• Implement and manage service delivery processes in line with ITIL best practices.
• Monitor and report on service performance, identifying areas for improvement.
• Collaborate with internal teams and stakeholders to ensure seamless service delivery.
• Manage and resolve service-related issues and escalations promptly.

Requirements

• Proven experience in KPI and SLA implementation.
• In-depth knowledge of ITIL frameworks and practices.
• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal skills.
• Ability to work under pressure and meet tight deadlines.