IT Technical Support Engineer

An Engineer who can technically contribute to the full range of skills involved in first & second line support to mission-critical systems.

Demonstrate good customer service skills and work as an individual or part of a pressured support team.

The individual will be required to work within a dedicated support team to handle both reactive work caused by problems and the proactive work required to enhance the businesses ability to achieve SLA’s within cost delimiters (Preventive & corrective maintenance).

Due to system criticality, any planned activities and upgrades are normally implemented outside of normal operations hours as the systems are operational 24 hours a day.

The individual will be responsible for developing and managing documentation and procedures to ensure records are maintained and demonstrate their added value to incident resolution.

Responsibilities

• SQL Server and Cluster failover Hyper-V
• Windows Server 2012/16/19 & 22
• Windows 10/11
• Microsoft Suite (Word, Excel, SQL)
• CCNA and/or CCNP is a plus

Preferred Skills

• Experience of bespoke application support
• Configuring PCs, installation and configuration of software
• An understanding of Lan/Wan Hardware and Architecture
• An understanding of TCP/IP and Network protocols
• Windows and networking
• Tetra & LTE communications
• Remote Access Service (RAS) or Windows (RDP)
• Use of Call Management Software
• Working knowledge of MSSQL Application
• Practical experience in TCP/IP network support