Artificial Intelligence Engineer

Role: Artificial Intelligence Engineer

Sector: Insurance

Job Type: Full Time

Location: Hybrid in Madrid

What You’ll Do

• Lead the definition and execution of the company's AI strategy, ensuring alignment with business objectives.
• Identify opportunities to apply generative AI in key processes, optimizing efficiency and reducing costs
• Drive task automation and contact center optimization through AI solutions.
• Collaborate with internal teams and external providers to integrate AI solutions across different areas of the company
• Evaluate the impact of AI implementations and propose continuous improvements.
• Key Responsibilities
• Define and develop AI strategies, ensuring their integration with business processes.
• Identify and execute generative AI projects, such as task automation, invoice processing, and call quality analysis
• Optimize contact center performance using AI models for policyholder identification and validation
• Manage the implementation of AI solutions in the cloud (Azure, AWS), coordinating their integration with the existing technological infrastructure.
• Coordinate and oversee internal and external teams, ensuring the successful execution of AI projects
• Work cross-functionally with various departments (operations, technology, business) to ensure the adoption of AI solutions.
• Track and evaluate implemented solutions, ensuring their impact and proposing improvements as needed

What We Look for in You

Education and Technical Knowledge:

• Bachelor’s degree in engineering, Mathematics, Computer Science, or related fields
• Additional training in AI (Master’s degree, postgraduate studies, certifications) is a plus
• Knowledge of generative AI, NLP, and machine learning
• Experience with generative AI models (ChatGPT, LLMs, etc.)
• Proficiency in data analysis tools (Python, R, SQL)
• Programming skills in Python, JavaScript, or R
• Experience with cloud solutions (Azure, AWS)
• Familiarity with contact center automation platforms (e.g., Genesys)
• Understanding of agile methodologies and project management tools (Jira, DevOps)
• Fluent Spanish

Required Experience:

• Experience in consulting or end-client environments implementing AI in business processes.
• Experience in developing, configuring, and deploying AI models.
• Management of automation and optimization projects through AI.
• Implementation of chatbots, virtual assistants, or AI-based automation solutions for contact centers.
• Experience working with multidisciplinary teams and external providers.

What You Need To Do Next

If this role sounds interesting, and you think you have the required experience, please contact me directly.

Email: [email protected] | Follow me

Concentric Recruitment is a boutique recruitment firm with clients across Europe

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