Incident Engineer

Rush Street Interactive (NYSE: RSI) is a market leader in online casino and sports betting, currently operating real-money gaming with our brands: BetRivers.com, PlaySugarHouse.com, and RushBet.co. We’re building bridges between online, social and land-based gaming businesses to create amazing, integrated experiences that keep players in the game.

This role is crucial in effectively managing and reducing the impact of incidents across all departments within the company. The successful candidate will have a passion for problem-solving and keen investigative skills allowing them to assist in responding to a wide range of technical and security incidents in a timely manner, ensuring rapid and effective resolutions. With excellent communication skills, you’ll collaborate across teams, translating complex issues into clear insights for diverse audiences. A flexible, 'out of the box' way of thinking will mean you will be able to quickly alleviate any pain points the teams have with your passion for problem-solving and desire to understand “Why?’ and what could be done better! The team is evolving and becoming involved in a wider range of incidents and activities as we focus on building and delivering better, more reliable, services to our customers.

Essential Responsibilities

• Detect, respond, and triage incidents, to determine the scope and potential impact to the customer experience, regulatory compliance, security, and more.
• Active participation in investigation and mitigation activities.
• Facilitate the incident command process: logging, categorization, prioritization, escalation, resolution, and closure.
• Collaborate closely with the team for coordinated and effective incident responses, including strategy contribution, new tooling ideas or improvements, and alignment with broader protocols.
• Able to lead and participate in cross-functional post-incident reviews and root cause analyses for operational improvement.
• Work in 24x7 environment and able to work in shift pattern from 9am – 6pm EET Monday - Friday but it could change according to business needs. Able to be On-call support on the weekend in every 3 weekends for outages and emergent incidents.
• Engage in effective communication with both technical and non-technical stakeholders.
• Utilization and creation of dashboards to improve incident detection, response, and prevention during business hours.
  
  

Required Knowledge And Skills

• Experienced in incident management, eager to learn new tools & methods, and contribute ideas of their own to help us innovate and elevate.
• 3 years or above in the IT industry.
• Preferably possesses knowledge of ITIL 4 Foundation.
• A flexible and creative problem solver with integrity.
• Customer-focused, capable of explaining technical concepts to diverse audiences.
• Someone who operates with urgency, especially in operational situations.
• Calm and collaborative under pressure, skilled in team coordination during critical incidents.
• Fluent in English, both spoken and written, with a knack for clear communication
• Familiar in using log analysis platforms like Splunk, Datadog, etc.I-HYBRID
  
  

What Makes Us Great

• Comprehensive compensation
• Work-life balance initiatives
• Autonomy – we embrace personal freedom and responsibility
• Creativity – we are open to new ideas of how we can be better
• Growth – we want you to develop personally as well as professionally
• Top-notch professionals who are passionate about what they doing
• People-oriented environment and supportive atmosphere
  
  

As a rapidly growing company in an emerging industry, you’ll have a huge impact on our product and our company. We like proactive team members and strive to have a company of self-disciplined professionals who enjoy collaboration, having fun, and of course, achieving together what others believe to be improbable. We are dedicated to treating everyone with respect and to support your professional and personal growth.

Rush Street Interactive is an equal opportunity employer and committed to a diverse and inclusive workplace. All qualified applicants will be considered for employment without regard to race, national origin, ancestry, sex, sexual orientation, sexual identity and expression, marital status, family status, lifestyle, age, culture, religion, military and veteran status, citizenship, or disability.

Be at the forefront of this ground-breaking industry! Apply now!