HR Processes Methodologist

We are looking for an HR Processes Methodologist to join our Trevolution team within Dyninno Group travel division and support Dreamport project.

Trevolution is a global leader in air ticketing and travel services, serving retail and corporate clients in 50+ markets. With over 20 years of expertise and an entrepreneurial spirit at our core, we combine modern tech with a customer-first approach to simplify travel. As the 4th-largest US airline ticket consolidator, we partner with 70+ airlines, offering a full booking experience with expert support – focused on value and convenience. Our products, including online sales, call bookings, and semi-OTAs, are continually expanding to meet market trends.

Dreamport is an online platform that allows anyone – despite their location or experience – to learn and earn as an Independent Travel Manager on a freelance basis. Dreamport is a part of Trevolution, the Dyninno Group travel division.

As the HR Processes Methodologist you will be responsible for optimizing the freelancer journey, improving retention, and ensuring a seamless onboarding and training experience. This role involves developing alternative career paths, refining HR processes, and implementing change initiatives that align with business goals.

Responsibilities

• Optimize the agent journey to improve retention, eNPS, and LTV.
• Develop alternative career paths and onboarding processes for freelancers.
• Analyze retention trends and execute action plans.
• Formulate C&B policies.
• Enhance training and nesting processes with the Training department.
• Improve HR processes to reduce time-to-hire, cost of acquisition, and time-to-sell.
• Propose solutions for team formation to maximize GP and tenure.
• Document change management activities and provide regular progress reports.
• Collect feedback from business leaders and freelancers for process improvements.
• Oversee implementation of HR changes, ensuring adherence to budgets and timelines.
• Monitor and evaluate HR initiatives, making adjustments as needed.
• Ensure scalability of changes across global operations.
  
  

Requirements

• Experience in HR, Change Management, or Workforce Optimization.
• Strong background in HR process improvement, retention strategies, and freelancer engagement.
• Excellent English language communication skills.
• Experience in training, onboarding, and С&B policy development.
• Strong project management skills with a data-driven HR approach.
  
  

Compensation

The salary for this position is between 2,500 EUR Gross and 3,000 EUR Gross per month.