Network Support Engineer

Job Title: Network Support Engineer

Location: London (Hybrid with Some Client Site Travel)

Salary: £30,000 - £40,000

The Company

A leading managed service provider at the forefront of network technology, specializing in delivering innovative solutions across the Cisco and Fortinet landscape. Renowned for their technical excellence and customer-first approach, they support clients across diverse sectors with secure, scalable, and high-performance network solutions.

Committed to employee growth and development, the company offers structured training programs, sponsorship for industry-recognized certifications, and access to the latest technologies. As part of a collaborative and supportive team, you'll have the opportunity to work on cutting-edge projects while advancing your technical expertise and career.

Key Responsibilities

• Network Support & Maintenance: Provide day-to-day support for enterprise network environments, ensuring optimal performance and security. Configure, troubleshoot, and maintain Cisco Routing & Switching, LAN, WLAN, and firewall technologies.
• Incident Management: Act as the first point of escalation for network issues, diagnosing and resolving complex incidents efficiently to meet SLAs.
• Network Projects: Opportunity to assist with Network Consultants and Architects on project work.

Skills & Experience Required

To thrive as a Network Support Engineer, you’ll need:

• CCNA certification (mandatory) with hands-on experience in Cisco Routing & Switching environments.
• Strong knowledge of LAN, WLAN, and firewall technologies (including configuration and troubleshooting).
• Familiarity with network security principles and firewall management.
• Experience with enterprise-level networks and protocols such as OSPF, EIGRP, and VLANs.
• Strong troubleshooting skills and a proactive approach to problem-solving.
• Excellent communication skills, capable of engaging both technical and non-technical staff.
• A desire for continuous learning and staying up to date with networking technologies.

Company Benefits

• Hybrid working options to suit your lifestyle.
• Structured training programs and support for professional certifications.
• Clear progression pathways to advanced technical roles.
• Exposure to the latest Cisco and Fortinet technologies.
• A collaborative and inclusive work environment that fosters innovation.