Project Manager

Customs Support Group (CSG) is Europe’s leading provider of customs services, operating across 12 countries. As part of our mission to deliver seamless customs solutions, we are undergoing a digital transformation to enhance operational efficiency and customer experience. We are seeking a dynamic Project Manager to join our growing team and help drive key digital initiatives across the group. The ideal candidate will have a strong background in project management, with a focus on international collaboration and cross-cultural communication.

The Project Manager will work out of Poland and will be responsible for managing and coordinating group-wide projects across 12 countries. This individual will oversee initiatives related to process optimization, Salesforce-based platforms, data consolidation, and other digital transformation efforts. While not expected to be highly technical, the ideal candidate should have strong project management skills and experience managing cross-border teams. Familiarity with Salesforce and data-related projects will be a plus.

Tasks:

• Project Planning and Execution
• Develop comprehensive project plans, including timelines, milestones, and resource allocation
• Coordinate and lead cross-functional teams across multiple countries to ensure project objectives are met
• Manage project scope, identifying and mitigating risks throughout the project lifecycle
• Stakeholder Management
• Build and maintain strong relationships with key stakeholders across the Customs Support Group
• Facilitate effective communication between team members, management, and clients
• Present project status reports and updates to senior management and stakeholders
• Process Improvement
• Identify opportunities for process optimization and standardization across countries
• Implement best practices in project management methodologies, adapting them to suit the needs of international projects
• Change Management, rollouts and adoption of digital initiatives
• Lead change management initiatives related to project implementation
• Develop and execute training programs to ensure smooth adoption of new processes or systems
• Financial Management of projects
• Monitor and control project budgets, ensuring projects are delivered within financial constraints
• Prepare cost estimates and track project expenses across multiple countries

Required qualifications:

• 5 years of experience in project management, preferably in an international context
• Excellent communication and interpersonal skills, with the ability to work effectively in a multicultural environment
• Fluency in English both verbal and written; additional European languages are a plus
• Comfortable with ambiguity and must be a self-starter
• Knowledge of project management methodologies (e.g., PRINCE2, PMI, Agile)

Preferred:

• Experience with customs, logistics, or supply chain projects
• Familiarity with Salesforce or similar CRM systems
• Basic understanding of data management and analysis
• PMP or PRINCE2 certification

Key Competencies:

• Strong leadership and team management skills
• Ability to adapt to changing priorities and manage multiple projects simultaneously
• Excellent problem-solving and decision-making abilities
• Cultural sensitivity and awareness
• Proficiency in project management software and tools