Technical Writer & Knowledge Manager

What is our mission?:

Orbital is on an exciting mission to revolutionise global cross-border payments by innovatively combining traditional fiat banking rails with stablecoins over blockchain rails for a variety of use cases. Our class leading B2B payments platform offers multi-currency e-money accounts (corporate IBANs) combined with a suite of digital assets services. Our company sits at the frontier of payments & fintech, by intersecting blockchain and traditional (fiat) financial services, and is leading the way to bridging those two worlds for corporate enterprises globally.

We believe blockchain technology is firmly here to stay, and we want to be the first to bring a combined offering of fiat & crypto payment services under one exciting platform. Learn more about our team and company story here.

What is the purpose of this role in the delivery of our mission?

We are looking for a skilled Technical Writer to create clear, concise, and well-structured documentation for our products, services, internal processes, user manuals, API guides, tutorials, how-tos, case studies, knowledge base articles, support documents, newsletter, architecture description, web content, internal docs etc. You will work closely with product managers, engineers, and designers to produce user-friendly content that enhances user experience for our external customers and internal stakeholders alike, and supports business goals.

What are the key responsibilities / activities of the role:

• Develop, write, and maintain high-quality documentation, including customer facing knowledge base, API documentation, technical manuals, and online help articles.

• Collaborate with subject matter experts (SMEs) to extract complex technical information and translate it into easily digestible content.

• Edit and improve existing documentation to ensure clarity, accuracy, consistency, and logical structure.

• Work with the product and development teams to document new features, software updates, and best practices.

• Organize and structure documentation repositories to ensure ease of access and usability.

• Develop visuals, diagrams, and screenshots to enhance written materials.

• Review and test product features to ensure documentation aligns with functionality.

• Keep up to date with industry trends, best practices, and tools for technical writing and documentation management.

What are the essential skills, qualifications and experience required for the role?

• Proven experience as a Technical Writer, preferably in the “fintech & payments” and/or “crypto” fields.

• Excellent writing, editing, and communication skills in English.

• Ability to grasp complex technical concepts and convey them clearly to non-technical users.

• Experience with documentation tools such as ReadMe, Confluence, Markdown, Git, or similar platforms.

• Familiarity with Rest API and documentation tools like Postman or similar.

• Knowledge of content management systems and version control tools is a plus.

• Understanding of programming concepts and/or coding experience is highly desirable.

• Strong organizational skills and attention to detail.

• Ability to work independently and collaborate effectively with cross-functional teams.

Orbital is committed to providing a workplace free from discrimination on the basis of age, disability, sex, race, gender, religion or belief. We believe the uniqueness of Orbitrons greatly contributes to our success. If you require any reasonable adjustments, please let a member of the recruiter team know.