Talent Acquisition Consultant

About TELUS Digital

TELUS Digital focuses on the value of human connection to design, build and deliver high-tech, high-touch customer experiences powered by next-gen digital solutions. With over 50,000 team members and supporting 50+ languages in twenty (20) Countries across North and Central America, Europe and Asia, TELUS Digital empowers customer experience innovation through digital enablement, spirited teamwork, agile thinking and a caring culture that puts customers first. The company's solutions cover customer experience, digital transformation, IT lifecycle, advisory and digital consulting, risk and back-office support. Fueling any stage of company growth, TELUS Digital partners with some of the world’s most disruptive brands from fast-growing tech, financial services, fintech, gaming, travel & hospitality and healthcare industries.

Learn more at: telusinternational.com.

Position Overview

This role will work closely with the Talent Acquisition Director, Human Resource Team and Business leaders to help us ensure we have the best talent to deliver business goals.

You will be joining a high performing Recruitment team, where we excel at identifying and implementing best in class sourcing, recruitment, interviewing and acquisition practices to meet current and future talent needs that align with TELUS Digital goals.

You will be required to utilise a variety of well-established recruitment techniques and tools to find new TELUS Digital team members to help our company grow and continue to provide award-winning solutions for our customers.

So, what are we looking for in you? You will be an ambitious individual with a strong business acumen and keen to join an award winning global organisation.

Responsibilities

• This is a hands on Recruiter role
• Successfully achieve and/or exceed specified individual and team targets and performance objectives (KPIs)
• Utilise various techniques (Internet sourcing, exploring niche boards, resume mining, print media, and networking, LinkedIn, Job Fairs etc.) to find appropriate active and passive candidates for specific pipeline positions
• Perform data mining and proactive high volume sourcing, making outbound calls to reach and acquire active and passive candidates
• Alongside your manager, review processes to identify and implement best practice sharing and communication.
• Innovate with new strategies for attracting top talent, focusing on pipeline development for key positions.
• Consistently track and measure results against needs and goals and make course correction when needed.
• Proactively gather market intelligence and share with internal teams and hiring managers.
• Own the candidate experience at all stages of the recruitment process
• You will capture the required data and process through appropriate systems
• Working with the Global TA team to ensure compliance, including data integrity, SLAs, KPIs and use of ATS

Requirements

• Previous experience in-house or agency as a hands on recruiter in a fast moving environment
• The ability to create world-class standards with recruitment processes and tools with a passion for talent development.
• A match to our culture - you will have high energy and flexibility, fantastic communication skills (both written and verbal) and huge amounts of drive.
• 3+ years of dedicated recruitment experience
• 1+ years of Experience in high volume and multilingual recruitment
• A good knowledge of the technology and call center industry
• Bachelor's degree in business, communications, human resources or related discipline a plus

Competencies

• Work quickly and efficiently
• Result oriented
• Be resilient, open to feedback and suggestions
• Solid communication skills

TELUS Digital recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all candidates must demonstrate behaviors that are reflective of our values:

• We embrace change and initiate opportunity
• We have a passion for growth
• We believe in spirited teamwork
• We have the courage to innovate

At TELUS Digital, we are committed to diversity and equitable access to employment opportunities based on ability.