IP Network Junior Engineer

Job Description

The IP Support team at Nokia is dedicated to offering exceptional support for our customers' IP Networks. We work tirelessly to ensure smooth and efficient operation of their network systems. Constantly striving for improvement and enhancement, our team aims to deliver the best possible support to our valued customers. As an IP Network Engineer, you will play a crucial role in our team by providing critical support to our global IP Networks customers. Your contribution will be vital in enabling us to offer excellent service and support to our customers.

Position: Entry level

Start date (tentative): June, 2025

Location: Hybrid in Lisbon, Portugal

Education Recommendations: Currently a candidate finishing their BSc or MSc degree in Telecommunications, Networks and Computer Engineering, or a related field with an accredited school

How You Will Contribute And What You Will Learn

• Investigate, isolate, and drive problems reported by customers to closure, ensuring customer satisfaction.
• Maintain interfaces with the customer's technical personnel, facilitating smooth information flow about reported problems and their resolution status.
• Maintain and improve interfaces with technical personnel from other multi-regional groups and organizations involved in Technical Support, fostering collaboration and knowledge sharing.
• Perform Remote Technical Support covering 24x7 network outage restoration, ensuring prompt and efficient resolution.
• Work on-site if needed, engaging face-to-face with customers to provide personalized support and build strong relationships.
  
  

Key Skills And Experience

You have:

• A Bachelor's or Master's degree in Telecommunications, Computer, Electric/Electronics Engineering or equivalent
• Fluent English language skills
• Knowledge and experience in advanced network topics such as L2/L3 VPN Services, BNG, QoS, SRC certifications.
• Strong customer orientation skills and effective communication abilities
  
  

It would be nice if you also had:

• Knowledge of telecommunication technology in the IP/MPLS area and familiarity with relevant ITU standards
• Theoretical knowledge and at least 3 years of practical experience in testing and troubleshooting IP/MPLS routers
• Ability to learn effectively and quickly
• Result-oriented mindset
• Flexibility and openness to adapt to changing situations.
  
  

About Us

Come create the technology that helps the world act together

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.

We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work

What we offer

Nokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

Nokia is committed to inclusion and is an equal opportunity employer

Nokia has received the following recognitions for its commitment to inclusion & equality:

• One of the World’s Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
• Workplace Pride Global Benchmark
  
  

At Nokia, we act inclusively and respect the uniqueness of people. Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.

We are committed to a culture of inclusion built upon our core value of respect.

Join us and be part of a company where you will feel included and empowered to succeed.

About The Team

The pandemic has highlighted how important telecoms networks are to society. Nokia’s Network Infrastructure group is at the heart of a revolution to bring more and faster network capacity to people worldwide through our ambition, innovation, and technical expertise.