Customer Service Representative

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists

Responsibilities

• Greet and assist customers in a courteous and professional manner.
• Address customer inquiries and provide accurate information about products, services, and promotions.
• Handle customer complaints and resolve issues in a timely and effective manner.
• Assist customers in selecting products that meet their needs and preferences.
• Promote and upsell products and services to enhance customer satisfaction and drive sales.
• Process sales transactions accurately and efficiently using the point-of-sale system.
• Stay updated on new product launches, features, and promotions.
• Ensure the retail store is clean, organized, and well-stocked.
• Arrange product displays to optimize visual appeal and customer interest.
• Monitor inventory levels and report low stock or out-of-stock items to the store manager.
• Collect and report customer feedback to help improve products and services.
• Participate in training sessions and team meetings to stay informed about company policies and updates.
• Adhere to company policies and procedures, including security and safety guidelines.
• Ensure confidentiality and protection of customer information.
• Work closely with fellow team members and store management to achieve sales goals.
• Assist with special store events, promotions, and seasonal activities.
• Manage escalated situations with professionalism and provide customers with effective solutions that align with company policies.

Qualifications

• At least 3 - 5 years' of relevant work experience.
• Excellent Customer etiquette and excellent verbal, written, and interpersonal skills.
• Ability to multi-task, organize, and prioritize work.