Technical Support Analyst - Remote/Hybrid - Montreal

Looking for an exciting challenge?

Join us on our mission to become a global champion in commerce advertising and performance marketing.

Backed by our investor Waterland Private Equity, our five companies are digidip, shopping24, Yieldkit (Germany), SourceKnowledge and MaxBounty (Canada) form mrge.

Together, we are building and scaling technology platforms that all share the goal of connecting advertisers and publishers in a manner beneficial to both parties.

SourceKnowledge, part of the mrge Group, is seeking a Technical Support Analyst. You will provide timely and comprehensive support, guidance and solutions to the internal ad operations team. This role requires a deep understanding of the infrastructure and capacity to provide and explain solutions to non-technical users.

Your Tasks

• Your main responsibility is to provide technical support to the ad operations and the support teams
• You will support our internal ad operations team with specific technical skills listed below (including writing scripts, working with databases, REST APIs etc.)
• You will identify on-going improvements to existing business systems
• You will develop and maintain technical documentation, including user guides, knowledge base articles, and troubleshooting procedures.
  
  

Your Profile

• Excellent problem-solving, critical thinking and troubleshooting skills.
• Strong understanding of relational databases (MySQL, Postgres)
• Hands on experience with Linux/UNIX Scripting or equivalent
• Proficiency in PHP, ideally in combination with frameworks like Laravel or Symfony.
• Demonstrate ability working with REST APIs and JSON
• Nice to have skills: in React/Typescript
• Ability to communicate technical information in an accessible manner to non-technical employees
• Collaborative mindset
• Ability to effectively prioritize and execute tasks
• Respond to service issues and requests in a timely manner
• Analyze ticket requests to detect common trends and underlying problems
• Capacity to test and troubleshoot issues
• College diploma or University degree in the field of Information Technology OR a minimum of 1-2 years of equivalent work experience in a role similar to Technical Support
  
  

Your Opportunity

• Take an active role in shaping an innovative, growth-orientated international corporate group from its early stages.
• Take on responsibility as you become an important part of a young, ambitious, and friendly team with a shared desire to develop its skills.
• Enjoy opportunities to work independently, with flexible hours and hybrid remote/office working options.
• Enjoy top-notch employee benefits
• Take your skills, talents, and career to the next level as you grow with us.
  
  

About Us

A global champion for Commerce Advertising with the vibrant energy of a start-up? A

high-tech platform that’s fun to work with – for both employees and clients? A multi-

location based company with flat hierarchies, run by an international, multilingual team?

Yes, that’s us! At mrge, we connect publishers, advertisers, smart tools and formats to

drive additional revenue. Now we are excited about connecting with you.

Are you ready to grow? Then join us on our mission to expand mrge and its entities

digidip, shopping24, Sourceknowledge and Yieldkit through fresh ideas, great talent and

true commitment. We’re looking forward to getting to know you!