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Flatgigs

Product & Customer Research Lead- SAAS

Flatgigs
United Arab Emirates · Full-time · Mid-Senior
Flatgigs is currently hiring for an innovative client that's revolutionizing feedback in the service industry through their AI-powered platform. Their tool helps businesses measure and improve frontline staff performance through customer-driven feedback.

About Our Client

  • Building a platform that captures real-time customer feedback for service providers
  • Already piloting in hospitality with expanding interest from healthcare, retail, and government
  • Values doers and self-starters who thrive in ambiguity and prioritize customer happiness

The Role

Goal: Become the voice of the customer and validate the product with real users.

Key Responsibilities:

  • Lead customer research (qualitative and quantitative)
  • Conduct user interviews and analyze data
  • Transform insights into product recommendations
  • Collaborate with product and engineering teams


Ideal Background:

  • Experience as a product manager, UX researcher, startup founder, or service industry operator
  • Early-stage tech experience, preferably B2B SaaS
  • Passion for understanding user needs and pain points

Key Skills

Ranked by relevance

product manager ai ux
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Country Guide

United Arab Emirates

Tax-friendly regional tech hub

Posted
Apr 02, 2025
Type
Full-time
Level
Mid-Senior
Location
Dubai
Company
Flatgigs

Industries

IT Services IT Consulting

Categories

Research Analyst Information Technology

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