Cloud Support Engineer

K&K Talents GmbH is an international recruiting agency that has been providing technical resources in the European region since 1993. This position is with one of our clients in the Switzerland who is actively hiring candidates to expand their teams.

Role : Cloud Application Support Engineer

Location : Ticino, Switzerland

Duration 12 Months Contract

Hybrid : 3 days onsite, 2 days remote within Switzerland

Application Hosting Services support

Quality Assurance

Ansible, Jenkins, Mysql, GIT, Python, Terraform, Selenium, laravel

Responsibility

(1.) To adhere to quality standards, regulatory requirements and company policies

(2.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases

(3.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans.

(4.) To independently resolve tickets & esnure that the agreed SLA of ticket volume and time are met for the team.

(5.) To provide support for on call escalations /L3 level support and doing incident & problem management

(6.) Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts & conducting interviews/participation in hiring drives.