PRODUCT OWNER ON AFTERSALES SYSTEMS

Company Overview:

Stellantis is a leading global automaker and mobility provider that offers clean, connected, affordable and safe mobility solutions. Our Company’s strength lies in the breadth of our iconic brand portfolio, the diversity and passion of our people, and our deep roots in the communities in which we operate. Our ambitious electrification and software strategies and the creation of an innovative ecosystem of strategic, game-changing partnerships are driving our transformation to a sustainable mobility tech company.

The driving force behind us is the diverse and talented group of men and women around the world who bring their passion and experience to their work every day. And while we are a truly global organization, we remain deeply rooted in the communities in which we operate and where our colleagues live and work.

With industrial operations in nearly 30 countries, Stellantis could consistently exceed the evolving needs and expectations of consumers in more than 130 markets, while creating superior value for all stakeholders.

Job Overview:

Technical services department covers activities such as repair methods, technical assistance, recall campaigns or warranty process.

In this frame, several systems are provided to repairers so that they can perform the repair and service activity, from appointment booking to warranty claim submission.

Part of these systems are front and others back office, some of them are mandatory (technical assistance, warranty tools) and others are alternatives to existing tools in the market or DMS (appointment manager, mobile reception)

The interfaces between repairers’ DMS and technical services systems enable smooth integration and in the user journey.

Today, a same activity can be covered by different systems depending on regions and brands but several convergence projects are in progress to converge into a single tool per activity.

New Stellantis systems are built based on platforms technology (service now, adobe, ..)

Product owners around these systems are key to grant expertise, support and consistency.

Technical services systems are used by 25.000 repairers covering all Stellantis brands over 6 regions.

Key Responsibilities:

• Manages several applications intended for the network of repairers
• Expertise around applications in its scope.
• Good understanding of the interaction of applications integrated in a global ecosystem and interfaces between applications.
• Describe needs and write functional requirements consistent with business needs and/or the needs of cross-functional projects that rely on the product (these needs are described in the form of User Stories which feed the Product Backlog).
• Prioritizes and arbitrates the product backlog to continually maximize its value.
• In the case of a program, coordinates with the Product Owners of the products or components with which it interacts
• Defines and revises the content of product releases in line with business needs and/or the needs of cross-functional projects that rely on its product.
• Makes operational decisions on the product
• Must ensure the maximum quality of his product
• Coordinates user acceptance testing (UAT) with business users and describes acceptance scenarios
• Writes and updates user guides and supports that allow communication around developments.
• Participates in the project rituals
• Keeps the product backlog alive.
• Cooperates with the team in charge of RUN activity. Train and support
• Contributes to analyzing user requests, processing of tickets that require a high level of expertise.
• Validates access requests to the applications in scope.
• Defines and follow KPI
• Verifies that the Business objectives are achieved via the Product monitoring indicators and triggers the necessary actions at the backlog level if necessary.

Qualifications:

• Degree in Economics or Engineering
• Proven experience in Aftersales Systems

Skills:

• Good level of English
• Knowledge of after sales processes and tools
• Knowledge of BI tools Google Analytics / PowerBI
• Knowledge of digital project processes (Agile Method, Design wireframes, ...)
• Knowledge of network structure
• Knowledge on service now

At Stellantis, we assess candidates based on qualifications, merit and business needs. We welcome applications from people of all gender identities, age, ethnicity, nationality, religion, sexual orientation and disability.

Diverse teams, will allow us to better meet the evolving needs of our customers and care for our future.

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