E-Commerce Manager

Our client a regional retail group is hiring an E-Commerce Manager for their brand. As their E-Commerce Manager, you will be responsible for driving growth across their e-commerce sites, optimising the customer journey, and improving conversion rates. You will manage the day-to-day operations of overseeing cross-functional teams, digital marketing strategies, and ensure a seamless user experience to maximise revenue.

Key Responsibilities

• Sales & Performance Growth: Develop and execute strategies to increase online revenue, AOV, and customer retention
• CRO & UX Optimisation: Continuously test and improve site speed, navigation, checkout processes, and product pages
• Merchandising & Operations: Manage product listings, seasonal promotions, and content updates to maximise sales opportunities
• Analytics & Reporting: Track key KPIs (conversion rates, bounce rates, customer acquisition cost) and provide insights for data-driven decision-making
• International Expansion: Optimise the site experience for key markets and explore new opportunities for global growth
• Customer Journey Enhancement: Ensure a seamless shopping experience across all digital touchpoints, including mobile and desktop

We're Looking For

• E-Commerce Expertise: 5+ years of experience managing a high-growth D2C e-commerce brand
• Data-Driven Mindset: Comfortable using Google Analytics, Shopify Analytics, and A/B testing tools to make informed decisions
• Conversion Rate Optimisation (CRO): Experience improving UX/UI and checkout processes to boost revenue
• Strong Project Management Skills: Ability to lead e-commerce initiatives, coordinate with teams, and execute with precision
• Experience with International E-Commerce: Understanding of multi-currency, multi-region storefronts, and cross-border logistics